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Where to find Bug ID?

abbas.wasim
Level 1
Level 1

‎09-19-2007 06:18 AM - edited ‎03-05-2019 06:34 PM

I've show tech and crashinfo_file for my 6509 but can't find Bug IDs' starting with CSC

Regards

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0 Helpful
3 Replies 3

Hieu Cao
Level 4
Level 4

‎09-19-2007 08:38 AM

Check out this link..

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

0 Helpful

abbas.wasim
Level 1
Level 1
In response to Hieu Cao

‎09-19-2007 09:00 AM

I know the above link but I'd like to know if you can find the Bug ID number in something like show tech-support or crashinfo_file?

Regards

0 Helpful

JORGE RODRIGUEZ
Level 10
Level 10
In response to abbas.wasim

‎09-19-2007 09:08 AM

There should be a file saved in flash the file then needs to be decoded, provide file to TAC , usually the file don't have a bug_ID leave that for TAC to determin whether matches a bug.

Try this link that explains how to extract the crashfile info

http://www.cisco.com/warp/public/63/gsrlccrash.shtml#gen_sub_3

http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a00800a6743.shtml

Jorge Rodriguez
0 Helpful
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