Solved: Re: WS-C2960CX-8PC-L booting Loop

khaled masri · ‎12-20-2018

Dear Experts,

Kindly, i have an Switch WS-C2960CX-8PC-L when i boot it , it entered in Loop

the IOS Version is c2960cx-universalk9-mz.152-4.E5

i Format the Image and installed again ( c2960cx-universalk9-mz.152-4.E5.bin ) , it successfully copied

but it doesn't work the switch still in the booting loop

i tried another image ( c2960cx-universalk9-mz.152-4.E2.bin ) , it successfully copied, and also it doesn't work

is there anything to do before open a case witch the Cisco TAC ?

Seb Rupik · ‎12-20-2018

There is this bug which fits the bill, but you are on a known fixed version:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut90593/?rfs=iqvred

...so it looks like a hardware issue. You can confirm with a call to TAC, or just RMA the switch.

cheers,

Seb.

View solution in original post

pieterh · ‎12-20-2018

you do not give use the error why it goes onto a loop,

some console logging output may help.

parallel you may try to install the software using the .tar instead of only the .bin

sometimes some fpga firmware needs to be upgraded too. this file is present in the .tar

khaled masri · ‎12-20-2018

CPU rev: B
Image passed digital signature verification
Board rev: 9
Testing DataBus...
Testing AddressBus...
Testing Memory from 0x00000000 to 0x1fffffff.../
Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 84:8a:8d:ce:d7:80
The password-recovery mechanism is enabled.
USB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 12 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 826368
mifs[5]: Bytes available : 979968
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 2 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 1192960
mifs[6]: Bytes available : 2677760
mifs[6]: mifs fsck took 1 seconds.
mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 8192
mifs[7]: Bytes available : 249856
mifs[7]: mifs fsck took 0 seconds.
mifs[8]: 5 files, 1 directories
mifs[8]: Total bytes : 258048
mifs[8]: Bytes used : 8192
mifs[8]: Bytes available : 249856
mifs[8]: mifs fsck took 0 seconds.
mifs[9]: 7 files, 2 directories
mifs[9]: Total bytes : 122185728
mifs[9]: Bytes used : 17671680
mifs[9]: Bytes available : 104514048
mifs[9]: mifs fsck took 17 seconds.
...done Initializing Flash.
Loading "flash:c2960cx-universalk9-mz.152-4.E2.bin"...Verifying image flash:c2960cx-universalk9-mz.152-4.E2.bin....................................................................................................................................................................................................................................................Image passed digital signature verification
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
File "flash:c2960cx-universalk9-mz.152-4.E2.bin" uncompressed and installed, entry point: 0x3000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2960CX Software (C2960CX-UNIVERSALK9-M), Version 15.2(4)E2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 27-Jun-16 09:16 by prod_rel_team
Initializing flashfs...
Using driver version 4 for media type 1
mifs[7]: 12 files, 1 directories
mifs[7]: Total bytes : 1806336
mifs[7]: Bytes used : 826368
mifs[7]: Bytes available : 979968
mifs[7]: mifs fsck took 0 seconds.
mifs[7]: Initialization complete.

mifs[8]: 2 files, 1 directories
mifs[8]: Total bytes : 3870720
mifs[8]: Bytes used : 1192960
mifs[8]: Bytes available : 2677760
mifs[8]: mifs fsck took 0 seconds.
mifs[8]: Initialization complete.

mifs[9]: 5 files, 1 directories
mifs[9]: Total bytes : 258048
mifs[9]: Bytes used : 8192
mifs[9]: Bytes available : 249856
mifs[9]: mifs fsck took 0 seconds.
mifs[9]: Initialization complete.

mifs[10]: 5 files, 1 directories
mifs[10]: Total bytes : 258048
mifs[10]: Bytes used : 8192
mifs[10]: Bytes available : 249856
mifs[10]: mifs fsck took 0 seconds.
mifs[10]: Initialization complete.

mifs[11]: 7 files, 2 directories
mifs[11]: Total bytes : 122185728
mifs[11]: Bytes used : 17671680
mifs[11]: Bytes available : 104514048
mifs[11]: mifs fsck took 0 seconds.
mifs[11]: Initialization complete.

...done Initializing flashfs.
Checking for Bootloader upgrade..New version = Version 15.2(3r)E ,

Current version = Version 15.2(4r)E3, RELEASE SO

Boot Loader upgrade not needed(v)

FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled

extracting front_end/front_end_ucode_info (43 bytes)
POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 2
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 1
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 4
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 3
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 6
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 5
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 8
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 7
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload

12:07:13 UTC Thu Dec 20 2018: Unexpected exception to CPUvector 2000, PC = 2F0DB44
-Traceback= 0x2F0DB44z 0x2986D88z 0x29FC380z 0x22092B0z 0x220948Cz 0x2209604z 0x5660C4z 0x566334z 0x2F0F124z 0x2F0AE20z

Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_7

=== Flushing messages (12:07:17 UTC Thu Dec 20 2018) ===

Buffered messages:
Queued messages:
Dec 20 12:07:17.593: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:00:14.473: Read env variable - LICENSE_BOOT_LEVEL =
*Jan 2 00:00:00.150: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960cx Next reboot level = lanbase and License = lanbase
Dec 20 12:06:50.348: %HARDWARE-3-MCU_I2C_READ_ERROR: I2C read failed in MCU and attached devices (e.g. Temperature Sensor) can't be read.
Dec 20 12:06:51.376: %HARDWARE-3-MCU_I2C_BAD_DEV: I2C bad device address: 0 (alchemy:0)
Cisco IOS Software, C2960CX Software (C2960CX-UNIVERSALK9-M), Version 15.2(4)E2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 27-Jun-16 09:16 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x027D264C SRR1 = 0x00029200 SRR2 = 0x02F0DB44 SRR3 = 0x00029200
ESR = 0x00000000 DEAR = 0xA19DC622 TSR = 0x84000000 DBSR = 0x01000000

CPU Register Context:
Vector = 0x00002000 PC = 0x02F0DB44 MSR = 0x00029200 CR = 0x39000093
LR = 0x02F0DADC CTR = 0x0053C070 XER = 0xC0000049
R0 = 0x02F0DADC R1 = 0x06E0E548 R2 = 0x00000000 R3 = 0x03FFBA98
R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000025
R8 = 0x00000000 R9 = 0x04560000 R10 = 0x04560000 R11 = 0x00000000
R12 = 0x39000099 R13 = 0x1F183C40 R14 = 0x005662D8 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000002
R28 = 0x044B10BC R29 = 0x00000000 R30 = 0x06E0E580 R31 = 0x00000000

Stack trace:
PC = 0x02F0DB44, SP = 0x06E0E548
Frame 00: SP = 0x06E0E558 PC = 0x02F0DADC
Frame 01: SP = 0x06E0E578 PC = 0x02986D88
Frame 02: SP = 0x06E0E5D8 PC = 0x029FC380
Frame 03: SP = 0x06E0E5E8 PC = 0x022092B0
Frame 04: SP = 0x06E0E608 PC = 0x0220948C
Frame 05: SP = 0x06E0E620 PC = 0x02209604
Frame 06: SP = 0x06E0E650 PC = 0x005660C4
Frame 07: SP = 0x06E0E750 PC = 0x00566334
Frame 08: SP = 0x06E0E758 PC = 0x02F0F124
Frame 09: SP = 0x00000000 PC = 0x02F0AE20

Switch uptime is 49 seconds

cisco WS-C2960CX-8PC-L (APM86XXX) processor (revision L0) with 524288K bytes of memory.
Processor board ID FOC2219Y3TA

CPU rev: B
Image passed digital signature verification
Board rev: 9
Testing DataBus...
Testing AddressBus...
Testing Memory from 0x00000000 to 0x1fffffff.../
Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 84:8a:8d:ce:d7:80
The password-recovery mechanism is enabled.
USB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 12 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 826368
mifs[5]: Bytes available : 979968
mifs[5]: mifs fsck took 0 seconds.
mifs[6]: 2 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 1192960
mifs[6]: Bytes available : 2677760
mifs[6]: mifs fsck took 1 seconds.
mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 8192
mifs[7]: Bytes available : 249856
mifs[7]: mifs fsck took 0 seconds.
mifs[8]: 5 files, 1 directories
mifs[8]: Total bytes : 258048
mifs[8]: Bytes used : 8192
mifs[8]: Bytes available : 249856
mifs[8]: mifs fsck took 0 seconds.

Seb Rupik · ‎12-20-2018

Can you share the console output from one of these booting loops?

Cheers,

Seb.

khaled masri · ‎12-20-2018

CPU rev: B
Image passed digital signature verification
Board rev: 9
Testing DataBus...
Testing AddressBus...
Testing Memory from 0x00000000 to 0x1fffffff.../
Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 84:8a:8d:ce:d7:80
The password-recovery mechanism is enabled.
USB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 12 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 826368
mifs[5]: Bytes available : 979968
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 2 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 1192960
mifs[6]: Bytes available : 2677760
mifs[6]: mifs fsck took 1 seconds.
mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 8192
mifs[7]: Bytes available : 249856
mifs[7]: mifs fsck took 0 seconds.
mifs[8]: 5 files, 1 directories
mifs[8]: Total bytes : 258048
mifs[8]: Bytes used : 8192
mifs[8]: Bytes available : 249856
mifs[8]: mifs fsck took 0 seconds.
mifs[9]: 7 files, 2 directories
mifs[9]: Total bytes : 122185728
mifs[9]: Bytes used : 17671680
mifs[9]: Bytes available : 104514048
mifs[9]: mifs fsck took 17 seconds.
...done Initializing Flash.
Loading "flash:c2960cx-universalk9-mz.152-4.E2.bin"...Verifying image flash:c2960cx-universalk9-mz.152-4.E2.bin....................................................................................................................................................................................................................................................Image passed digital signature verification
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
File "flash:c2960cx-universalk9-mz.152-4.E2.bin" uncompressed and installed, entry point: 0x3000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2960CX Software (C2960CX-UNIVERSALK9-M), Version 15.2(4)E2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 27-Jun-16 09:16 by prod_rel_team
Initializing flashfs...
Using driver version 4 for media type 1
mifs[7]: 12 files, 1 directories
mifs[7]: Total bytes : 1806336
mifs[7]: Bytes used : 826368
mifs[7]: Bytes available : 979968
mifs[7]: mifs fsck took 0 seconds.
mifs[7]: Initialization complete.

mifs[8]: 2 files, 1 directories
mifs[8]: Total bytes : 3870720
mifs[8]: Bytes used : 1192960
mifs[8]: Bytes available : 2677760
mifs[8]: mifs fsck took 0 seconds.
mifs[8]: Initialization complete.

mifs[9]: 5 files, 1 directories
mifs[9]: Total bytes : 258048
mifs[9]: Bytes used : 8192
mifs[9]: Bytes available : 249856
mifs[9]: mifs fsck took 0 seconds.
mifs[9]: Initialization complete.

mifs[10]: 5 files, 1 directories
mifs[10]: Total bytes : 258048
mifs[10]: Bytes used : 8192
mifs[10]: Bytes available : 249856
mifs[10]: mifs fsck took 0 seconds.
mifs[10]: Initialization complete.

mifs[11]: 7 files, 2 directories
mifs[11]: Total bytes : 122185728
mifs[11]: Bytes used : 17671680
mifs[11]: Bytes available : 104514048
mifs[11]: mifs fsck took 0 seconds.
mifs[11]: Initialization complete.

...done Initializing flashfs.
Checking for Bootloader upgrade..New version = Version 15.2(3r)E ,

Current version = Version 15.2(4r)E3, RELEASE SO

Boot Loader upgrade not needed(v)

FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled

extracting front_end/front_end_ucode_info (43 bytes)
POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 2
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 1
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 4
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 3
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 6
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 5
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 8
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 7
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload

12:07:13 UTC Thu Dec 20 2018: Unexpected exception to CPUvector 2000, PC = 2F0DB44
-Traceback= 0x2F0DB44z 0x2986D88z 0x29FC380z 0x22092B0z 0x220948Cz 0x2209604z 0x5660C4z 0x566334z 0x2F0F124z 0x2F0AE20z

Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_7

=== Flushing messages (12:07:17 UTC Thu Dec 20 2018) ===

Buffered messages:
Queued messages:
Dec 20 12:07:17.593: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:00:14.473: Read env variable - LICENSE_BOOT_LEVEL =
*Jan 2 00:00:00.150: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960cx Next reboot level = lanbase and License = lanbase
Dec 20 12:06:50.348: %HARDWARE-3-MCU_I2C_READ_ERROR: I2C read failed in MCU and attached devices (e.g. Temperature Sensor) can't be read.
Dec 20 12:06:51.376: %HARDWARE-3-MCU_I2C_BAD_DEV: I2C bad device address: 0 (alchemy:0)
Cisco IOS Software, C2960CX Software (C2960CX-UNIVERSALK9-M), Version 15.2(4)E2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 27-Jun-16 09:16 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x027D264C SRR1 = 0x00029200 SRR2 = 0x02F0DB44 SRR3 = 0x00029200
ESR = 0x00000000 DEAR = 0xA19DC622 TSR = 0x84000000 DBSR = 0x01000000

CPU Register Context:
Vector = 0x00002000 PC = 0x02F0DB44 MSR = 0x00029200 CR = 0x39000093
LR = 0x02F0DADC CTR = 0x0053C070 XER = 0xC0000049
R0 = 0x02F0DADC R1 = 0x06E0E548 R2 = 0x00000000 R3 = 0x03FFBA98
R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000025
R8 = 0x00000000 R9 = 0x04560000 R10 = 0x04560000 R11 = 0x00000000
R12 = 0x39000099 R13 = 0x1F183C40 R14 = 0x005662D8 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000002
R28 = 0x044B10BC R29 = 0x00000000 R30 = 0x06E0E580 R31 = 0x00000000

Stack trace:
PC = 0x02F0DB44, SP = 0x06E0E548
Frame 00: SP = 0x06E0E558 PC = 0x02F0DADC
Frame 01: SP = 0x06E0E578 PC = 0x02986D88
Frame 02: SP = 0x06E0E5D8 PC = 0x029FC380
Frame 03: SP = 0x06E0E5E8 PC = 0x022092B0
Frame 04: SP = 0x06E0E608 PC = 0x0220948C
Frame 05: SP = 0x06E0E620 PC = 0x02209604
Frame 06: SP = 0x06E0E650 PC = 0x005660C4
Frame 07: SP = 0x06E0E750 PC = 0x00566334
Frame 08: SP = 0x06E0E758 PC = 0x02F0F124
Frame 09: SP = 0x00000000 PC = 0x02F0AE20

Switch uptime is 49 seconds

cisco WS-C2960CX-8PC-L (APM86XXX) processor (revision L0) with 524288K bytes of memory.
Processor board ID FOC2219Y3TA

CPU rev: B
Image passed digital signature verification
Board rev: 9
Testing DataBus...
Testing AddressBus...
Testing Memory from 0x00000000 to 0x1fffffff.../
Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 84:8a:8d:ce:d7:80
The password-recovery mechanism is enabled.
USB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 12 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 826368
mifs[5]: Bytes available : 979968
mifs[5]: mifs fsck took 0 seconds.
mifs[6]: 2 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 1192960
mifs[6]: Bytes available : 2677760
mifs[6]: mifs fsck took 1 seconds.
mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 8192
mifs[7]: Bytes available : 249856
mifs[7]: mifs fsck took 0 seconds.
mifs[8]: 5 files, 1 directories
mifs[8]: Total bytes : 258048
mifs[8]: Bytes used : 8192
mifs[8]: Bytes available : 249856
mifs[8]: mifs fsck took 0 seconds.

Seb Rupik · ‎12-20-2018

There is this bug which fits the bill, but you are on a known fixed version:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut90593/?rfs=iqvred

...so it looks like a hardware issue. You can confirm with a call to TAC, or just RMA the switch.

cheers,

Seb.

khaled masri · ‎12-22-2018

dear Seb Rupik,
ok, i will start with the RMA with cisco
thanks for your cooperation