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WS-C4500X-32 Critical software exception

My catalyst WS-C4500X-32 rebooted by reason: critical software exception.

#sh ver
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSAL-M), Version 03.06.05.E RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Thu 02-Jun-16 05:08 by prod_rel_team

Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: 15.0(1r)SG6
core uptime is 32 minutes
System returned to ROM by reload
System restarted at 16:05:01 MSK Wed Nov 23 2016
Running default software
Jawa Revision 2, Winter Revision 0x0.0x1C

Last reload reason: Critical software exception

License Information for 'WS-C4500X-32'
License Level: entservices Type: Permanent
Next reboot license Level: entservices

cisco WS-C4500X-32 (MPC8572) processor (revision 4) with 4194304K bytes of physical memory.
Processor board ID JAE163708V3
MPC8572 CPU at 1.5GHz, Cisco Catalyst 4500X
Last reset from Reload
603 Virtual Ethernet interfaces
32 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

Crashinfo in attachment.

Last command in cisco:

monitor session 1 source cpu both

monitor session 1 destination int te1/7

after 5-10 minutes catalyst rebooted

3 Replies 3

Paul Chapman
Level 4
Level 4

Hi -

I recommend opening a TAC case.  This is likely a bug.  Looking at the bug tracker, this has happened on another platform (Catalyst 4000).  See CSCti54018

PSC

marce1000
VIP
VIP

 - Upgrade switch to most recent gold-starred release.

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Hi -

At the time of the original post, the switch is on the latest gold-starred version.  That is why I recommended that he open a TAC case.

PSC

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