Re: WS-X6148E-GE-45AT and supervisor VS-S720-10G

Gilberto Marcos · ‎09-24-2018

Hello.

We have experiencing an issue with one catalyst S-C6513.

The issue is that the customer is using 2 cards WS-X6148E-GE-45AT.

Most of the time the switch puts the modules on but sometimes those modules are shown off (not supported).

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
1 a493.4c86.06e0 to a493.4c86.070f   1.3   Unknown      12.2(33)SXI2 PwrDown
3 e4d3.f1a1.fb20 to e4d3.f1a1.fb4f   4.2   8.4(1)       12.2(33)SXI2 Ok
4 1cdf.0f47.a320 to 1cdf.0f47.a34f   4.3   8.4(1)       12.2(33)SXI2 Ok
5 5475.d06b.5dc0 to 5475.d06b.5def   4.1   8.4(1)       12.2(33)SXI2 Ok
6 5475.d054.5470 to 5475.d054.549f   4.1   8.4(1)       12.2(33)SXI2 Ok
8 0024.14e4.f018 to 0024.14e4.f01f   3.2   8.5(4)       12.2(33)SXI2 Ok
12 6c20.5600.1560 to 6c20.5600.158f   1.4   Unknown      12.2(33)SXI2 PwrDown

When it happened, We tryied to put the cards on manually but that action does not work.

We are able to put them on, changing the IOS, but randomly it failed again.

I am wondering if there are something bad with the model of the cards.

We are using the following:

Supervisor Engine 720 10GE (Active) VS-S720-10G

We have tested with the folowing operating system with the same result:

s72033-ipservicesk9_wan-mz.122-33.SXI2a.bin

s72033-ipservicesk9_wan-mz.122-33.SXI10.bin

s72033-ipservicesk9_wan-mz.122-33.SXI14.bin

Has anybody experienced the same issue?

Regards

Leo Laohoo · ‎09-24-2018

Post the complete output to the following commands:
1. sh module;
2. sh env alarm; and
3. sh power status all

Gilberto Marcos · ‎09-25-2018

Hello Leo.

Thank you for your help and time.

Here is the information (since I am not able to get Access to the device right now, I took these information from the last show tech support I took.):

------------------ show module ------------------

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 48 48 port 10/100/1000 IEEE 802.3AT WS-X6148E-GE-45AT SAL1627FYM0

3 48 48-port 10/100/1000 RJ45 EtherModule WS-X6148A-GE-45AF SAL1645RR8N

4 48 48-port 10/100/1000 RJ45 EtherModule WS-X6148A-GE-45AF SAL1436T582

5 48 48-port 10/100/1000 RJ45 EtherModule WS-X6148A-GE-45AF SAL1415FE56

6 48 48-port 10/100/1000 RJ45 EtherModule WS-X6148A-GE-45AF SAL1415FG6V

8 5 Supervisor Engine 720 10GE (Active) VS-S720-10G SAL1420J4VC

12 48 48 port 10/100/1000 IEEE 802.3AT WS-X6148E-GE-45AT SAL1641P64A

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 a493.4c86.06e0 to a493.4c86.070f 1.3 Unknown 12.2(33)SXI2 PwrDown

3 e4d3.f1a1.fb20 to e4d3.f1a1.fb4f 4.2 8.4(1) 12.2(33)SXI2 Ok

4 1cdf.0f47.a320 to 1cdf.0f47.a34f 4.3 8.4(1) 12.2(33)SXI2 Ok

5 5475.d06b.5dc0 to 5475.d06b.5def 4.1 8.4(1) 12.2(33)SXI2 Ok

6 5475.d054.5470 to 5475.d054.549f 4.1 8.4(1) 12.2(33)SXI2 Ok

8 0024.14e4.f018 to 0024.14e4.f01f 3.2 8.5(4) 12.2(33)SXI2 Ok

12 6c20.5600.1560 to 6c20.5600.158f 1.4 Unknown 12.2(33)SXI2 PwrDown

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

3 IEEE Voice Daughter Card WS-F6K-48-AF SAL1645RQTU 2.5 Ok

4 IEEE Voice Daughter Card WS-F6K-48-AF SAL1436SZYV 2.7 Ok

5 IEEE Voice Daughter Card WS-F6K-48-AF SAL1415FAFR 2.5 Ok

6 IEEE Voice Daughter Card WS-F6K-48-AF SAL1415FE00 2.5 Ok

8 Policy Feature Card 3 VS-F6K-PFC3C SAL1425L146 1.1 Ok

8 MSFC3 Daughterboard VS-F6K-MSFC3 SAL1421J7RZ 5.0 Ok

Mod Online Diag Status

---- -------------------

1 Not Applicable

3 Pass

4 Pass

5 Pass

6 Pass

8 Pass

12 Not Applicable

------------------ show environment ------------------

environmental alarms:
no alarms

backplane:
operating clock count: 2
operating VTT count: 3

fan-tray 1:
fan-tray 1 type: WS-C6K-13SLT-FAN2
fan-tray 1 version: 2
fan-tray 1 fan-fail: OK
VTT 1:
VTT 1 OK: OK
VTT 1 outlet temperature: 36C
VTT 2:
VTT 2 OK: OK
VTT 2 outlet temperature: 35C
VTT 3:
VTT 3 OK: OK
VTT 3 outlet temperature: 34C
clock 1:
clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
power-supply 1 fan-fail: OK
power-supply 1 power-input: AC low
power-supply 1 power-output-mode: low
power-supply 1 power-output-fail: OK
power-supply 2:
power-supply 2 fan-fail: OK
power-supply 2 power-input: AC low
power-supply 2 power-output-mode: low
power-supply 2 power-output-fail: OK
module 3:
module 3 power-output-fail: OK
module 3 outlet temperature: 34C
module 3 inlet temperature: 31C
module 3 VDB outlet temperature: 31C
module 3 VDB inlet temperature: 31C
module 3 VDB device-1 temperature: 30C
module 4:
module 4 power-output-fail: OK
module 4 outlet temperature: 33C
module 4 inlet temperature: 30C
module 4 VDB outlet temperature: 34C
module 4 VDB inlet temperature: 32C
module 4 VDB device-1 temperature: 33C
module 5:
module 5 power-output-fail: OK
module 5 outlet temperature: 33C
module 5 inlet temperature: 31C
module 5 VDB outlet temperature: 33C
module 5 VDB inlet temperature: 32C
module 5 VDB device-1 temperature: 33C
module 6:
module 6 power-output-fail: OK
module 6 outlet temperature: 33C
module 6 inlet temperature: 31C
module 6 VDB outlet temperature: 32C
module 6 VDB inlet temperature: 31C
module 6 VDB device-1 temperature: 33C
module 8:
module 8 power-output-fail: OK
module 8 outlet temperature: 48C
module 8 inlet temperature: 30C
module 8 device-1 temperature: 36C
module 8 device-2 temperature: 40C
module 8 asic-1 temperature: 67C
module 8 asic-3 temperature: 50C
module 8 asic-4 temperature: 64C
module 8 RP outlet temperature: 36C
module 8 RP inlet temperature: 35C
module 8 EARL outlet temperature: 40C
module 8 EARL inlet temperature: 31C

chassis connector rating: 1260.00 Watts (30.00 Amps @ 42V)
module 1
module 1 connector rating: 1299.90 Watts (30.95 Amps @ 42V)
module 1 auxiliary connector rating: 2016.00 Watts (48.00 Amps @ 42V)
module 1 power consumption: 112.56 Watts ( 2.68 Amps @ 42V)
module 3
module 3 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
module 3 vdb connector rating: 850.08 Watts (20.24 Amps @ 42V)
module 3 power consumption: 119.70 Watts ( 2.85 Amps @ 42V)
module 4
module 4 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
module 4 vdb connector rating: 850.08 Watts (20.24 Amps @ 42V)
module 4 power consumption: 143.22 Watts ( 3.41 Amps @ 42V)
module 5
module 5 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
module 5 vdb connector rating: 850.08 Watts (20.24 Amps @ 42V)
module 5 power consumption: 112.56 Watts ( 2.68 Amps @ 42V)
module 6
module 6 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
module 6 vdb connector rating: 850.08 Watts (20.24 Amps @ 42V)
module 6 power consumption: 117.60 Watts ( 2.80 Amps @ 42V)
module 8
module 8 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
module 8 power consumption: 338.10 Watts ( 8.05 Amps @ 42V)
module 12
module 12 connector rating: 1299.90 Watts (30.95 Amps @ 42V)
module 12 auxiliary connector rating: 2016.00 Watts (48.00 Amps @ 42V)
module 12 power consumption: 112.56 Watts ( 2.68 Amps @ 42V)

chassis per slot cooling capacity: 83 cfm
ambient temperature: < 55C
module 1 cooling requirement: 35 cfm
module 3 cooling requirement: 35 cfm
module 4 cooling requirement: 35 cfm
module 5 cooling requirement: 35 cfm
module 6 cooling requirement: 35 cfm
module 8 cooling requirement: 35 cfm
module 12 cooling requirement: 35 cfm

------------------ show power ------------------

system power redundancy mode = redundant
system power total =     2671.20 Watts (63.60 Amps @ 42V)
system power used =      1603.98 Watts (38.19 Amps @ 42V)
system power available = 1067.22 Watts (25.41 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-6000W       2671.20 63.60 OK     OK     on
2    WS-CAC-6000W       2671.20 63.60 OK     OK     on
                        Pwr-Allocated Oper
Fan Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6K-13SLT-FAN2   298.20 7.10 OK
                        Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    WS-X6148E-GE-45AT   112.56 2.68     -     -     on    off (not supported)
3    WS-X6148A-GE-45AF   112.56 2.68   112.56 2.68 on    on
4    WS-X6148A-GE-45AF   112.56 2.68   112.56 2.68 on    on
5    WS-X6148A-GE-45AF   112.56 2.68   112.56 2.68 on    on
6    WS-X6148A-GE-45AF   112.56 2.68   112.56 2.68 on    on
7    (Redundant Sup)       -     -      338.10 8.05 -     -
8    VS-S720-10G         338.10 8.05   338.10 8.05 on    on
12   WS-X6148E-GE-45AT   112.56 2.68     -     -     on    off (not supported)
                        Inline         Inline         Inline         Inline
                        Pwr-Requested Pwr-Allocated Local-Pwr-Pool Power
Slot Card-Type          Watts   A @42V Watts   A @42V Watts   A @42V Status
---- ------------------ ------- ------ ------- ------ ------- ------ ----------
3    WS-F6K-48-AF          6.30 0.15     7.08 0.17    34.61 0.82 On
4    WS-F6K-48-AF         12.18 0.29    30.79 0.73    34.61 0.82 On
5    WS-F6K-48-AF          -     -        -     -       34.61 0.82 On
6    WS-F6K-48-AF          4.62 0.11     4.96 0.12    34.61 0.82 On
system auxiliary power mode = off
system auxiliary power redundancy operationally = non-redundant
system primary connector power limit =   5880.00 Watts (140.00 Amps @ 42V)
system auxiliary connector power limit = 0 Watt
system primary power used =              1603.98 Watts (38.19 Amps @ 42V)
system auxiliary power used =            0 Watt
                        Inline         Inline-Pwr     Inline-Pwr     VDB
                        Pwr-Limit      Used-Thru-Pri Used-Thru-Aux Aux-Pwr
Slot Card-Type          Watts   A @42V Watts   A @42V Watts   A @42V Capable
---- ------------------ ------- ------ ------- ------ ------- ------ -------
3    WS-F6K-48-AF        850.08 20.24    41.58 0.99     -     -     No
4    WS-F6K-48-AF        850.08 20.24    65.10 1.55     -     -     No
5    WS-F6K-48-AF        850.08 20.24    34.44 0.82     -     -     No
6    WS-F6K-48-AF        850.08 20.24    39.48 0.94     -     -     No
---- ------------------ ------- ------ ------- ------ ------- ------ -------
Totals:                                 180.60 4.30     -     -

Leo Laohoo · ‎09-25-2018

@Gilberto Marcos wrote:

power-supply 1 power-input: AC low
power-supply 1 power-output-mode: low

If I remembered correctly, the 6K power supplies have two (2) power input "slots", are both power supplies only supplied with just one?

Gilberto Marcos · ‎09-26-2018

Yes we are using just one because in our lab we don´t have enough power outlet. But I have change the power supply configuration to work together and we got the same result.

We are planning to install this chasis back to the customer site the next week and we are a Little concern because of this issue.

And When I change the operating system (boot with another one) the cards are put online and Works fine. The issue happens again randomly when we boot the box or when we change the card to another slot.

Regards.

Leo Laohoo · ‎09-26-2018

Pull one of the power supplies out. Put the second power lead into the first power supply. Make sure the LED to the power supply is all green.
Reseat the line card and post the new entries to the command "sh logs".