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Gilberto Marcos
Beginner

WS-X6148E-GE-45AT and supervisor VS-S720-10G

Hello.

 

We have experiencing an issue with one catalyst S-C6513.

 

The issue is that the customer is using 2 cards WS-X6148E-GE-45AT.

 

Most of the time the switch puts the modules on but sometimes those modules are shown off (not supported).

 


Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  a493.4c86.06e0 to a493.4c86.070f   1.3   Unknown      12.2(33)SXI2 PwrDown
  3  e4d3.f1a1.fb20 to e4d3.f1a1.fb4f   4.2   8.4(1)       12.2(33)SXI2 Ok
  4  1cdf.0f47.a320 to 1cdf.0f47.a34f   4.3   8.4(1)       12.2(33)SXI2 Ok
  5  5475.d06b.5dc0 to 5475.d06b.5def   4.1   8.4(1)       12.2(33)SXI2 Ok
  6  5475.d054.5470 to 5475.d054.549f   4.1   8.4(1)       12.2(33)SXI2 Ok
  8  0024.14e4.f018 to 0024.14e4.f01f   3.2   8.5(4)       12.2(33)SXI2 Ok
 12  6c20.5600.1560 to 6c20.5600.158f   1.4   Unknown      12.2(33)SXI2 PwrDown

 

When it happened, We tryied to put the cards on manually but that action does not work.

 

We are able to put them on, changing the IOS, but randomly it failed again.

 

I am wondering if there are something bad with the model of the cards.

 

We are using the following:

 

 Supervisor Engine 720 10GE (Active)    VS-S720-10G

 

We have tested with the folowing operating system with the same result:

 

s72033-ipservicesk9_wan-mz.122-33.SXI2a.bin

s72033-ipservicesk9_wan-mz.122-33.SXI10.bin

s72033-ipservicesk9_wan-mz.122-33.SXI14.bin

 

Has anybody experienced the same issue?

 

Regards

 

5 REPLIES 5
Leo Laohoo
VIP Community Legend

Post the complete output to the following commands:
1. sh module;
2. sh env alarm; and
3. sh power status all

Hello Leo.

 

Thank you for your help and time.

 

Here is the information (since I am not able to get Access to the device right now, I took these information from the last show tech support I took.):

 

------------------ show module ------------------

 

 

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   48  48 port 10/100/1000 IEEE 802.3AT       WS-X6148E-GE-45AT  SAL1627FYM0

  3   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-45AF  SAL1645RR8N

  4   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-45AF  SAL1436T582

  5   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-45AF  SAL1415FE56

  6   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-45AF  SAL1415FG6V

  8    5  Supervisor Engine 720 10GE (Active)    VS-S720-10G        SAL1420J4VC

 12   48  48 port 10/100/1000 IEEE 802.3AT       WS-X6148E-GE-45AT  SAL1641P64A

 

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  a493.4c86.06e0 to a493.4c86.070f   1.3   Unknown      12.2(33)SXI2 PwrDown

  3  e4d3.f1a1.fb20 to e4d3.f1a1.fb4f   4.2   8.4(1)       12.2(33)SXI2 Ok

  4  1cdf.0f47.a320 to 1cdf.0f47.a34f   4.3   8.4(1)       12.2(33)SXI2 Ok

  5  5475.d06b.5dc0 to 5475.d06b.5def   4.1   8.4(1)       12.2(33)SXI2 Ok

  6  5475.d054.5470 to 5475.d054.549f   4.1   8.4(1)       12.2(33)SXI2 Ok

  8  0024.14e4.f018 to 0024.14e4.f01f   3.2   8.5(4)       12.2(33)SXI2 Ok

 12  6c20.5600.1560 to 6c20.5600.158f   1.4   Unknown      12.2(33)SXI2 PwrDown

 

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  3  IEEE Voice Daughter Card    WS-F6K-48-AF       SAL1645RQTU  2.5    Ok

  4  IEEE Voice Daughter Card    WS-F6K-48-AF       SAL1436SZYV  2.7    Ok

  5  IEEE Voice Daughter Card    WS-F6K-48-AF       SAL1415FAFR  2.5    Ok

  6  IEEE Voice Daughter Card    WS-F6K-48-AF       SAL1415FE00  2.5    Ok

  8  Policy Feature Card 3       VS-F6K-PFC3C       SAL1425L146  1.1    Ok

  8  MSFC3 Daughterboard         VS-F6K-MSFC3       SAL1421J7RZ  5.0    Ok

 

Mod  Online Diag Status

---- -------------------

  1  Not Applicable

  3  Pass

  4  Pass

  5  Pass

  6  Pass

  8  Pass

 12  Not Applicable

 

------------------ show environment ------------------

environmental alarms:
  no alarms
backplane:
  operating clock count: 2
  operating VTT count: 3
 
fan-tray 1:
  fan-tray 1 type: WS-C6K-13SLT-FAN2
  fan-tray 1 version: 2
  fan-tray 1 fan-fail: OK
VTT 1:
  VTT 1 OK: OK
  VTT 1 outlet temperature: 36C
VTT 2:
  VTT 2 OK: OK
  VTT 2 outlet temperature: 35C
VTT 3:
  VTT 3 OK: OK
  VTT 3 outlet temperature: 34C
clock 1:
  clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
  clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
  power-supply 1 fan-fail: OK
  power-supply 1 power-input: AC low
  power-supply 1 power-output-mode: low
  power-supply 1 power-output-fail: OK
power-supply 2:
  power-supply 2 fan-fail: OK
  power-supply 2 power-input: AC low
  power-supply 2 power-output-mode: low
  power-supply 2 power-output-fail: OK
module 3:
  module 3 power-output-fail: OK
  module 3 outlet temperature: 34C
  module 3 inlet temperature: 31C
  module 3 VDB outlet temperature: 31C
  module 3 VDB inlet temperature: 31C
  module 3 VDB device-1 temperature: 30C
module 4:
  module 4 power-output-fail: OK
  module 4 outlet temperature: 33C
  module 4 inlet temperature: 30C
  module 4 VDB outlet temperature: 34C
  module 4 VDB inlet temperature: 32C
  module 4 VDB device-1 temperature: 33C
module 5:
  module 5 power-output-fail: OK
  module 5 outlet temperature: 33C
  module 5 inlet temperature: 31C
  module 5 VDB outlet temperature: 33C
  module 5 VDB inlet temperature: 32C
  module 5 VDB device-1 temperature: 33C
module 6:
  module 6 power-output-fail: OK
  module 6 outlet temperature: 33C
  module 6 inlet temperature: 31C
  module 6 VDB outlet temperature: 32C
  module 6 VDB inlet temperature: 31C
  module 6 VDB device-1 temperature: 33C
module 8:
  module 8 power-output-fail: OK
  module 8 outlet temperature: 48C
  module 8 inlet temperature: 30C
  module 8 device-1 temperature: 36C
  module 8 device-2 temperature: 40C
  module 8 asic-1 temperature: 67C
  module 8 asic-3 temperature: 50C
  module 8 asic-4 temperature: 64C
  module 8 RP outlet temperature: 36C
  module 8 RP inlet temperature: 35C
  module 8 EARL outlet temperature: 40C
  module 8 EARL inlet temperature: 31C

chassis connector rating: 1260.00 Watts (30.00 Amps @ 42V)
module 1
  module 1 connector rating: 1299.90 Watts (30.95 Amps @ 42V)
  module 1 auxiliary connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 1 power consumption:  112.56 Watts ( 2.68 Amps @ 42V)
module 3
  module 3 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
  module 3 vdb connector rating:  850.08 Watts (20.24 Amps @ 42V)
  module 3 power consumption:  119.70 Watts ( 2.85 Amps @ 42V)
module 4
  module 4 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
  module 4 vdb connector rating:  850.08 Watts (20.24 Amps @ 42V)
  module 4 power consumption:  143.22 Watts ( 3.41 Amps @ 42V)
module 5
  module 5 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
  module 5 vdb connector rating:  850.08 Watts (20.24 Amps @ 42V)
  module 5 power consumption:  112.56 Watts ( 2.68 Amps @ 42V)
module 6
  module 6 connector rating: 1092.00 Watts (26.00 Amps @ 42V)
  module 6 vdb connector rating:  850.08 Watts (20.24 Amps @ 42V)
  module 6 power consumption:  117.60 Watts ( 2.80 Amps @ 42V)
module 8
  module 8 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 8 power consumption:  338.10 Watts ( 8.05 Amps @ 42V)
module 12
  module 12 connector rating: 1299.90 Watts (30.95 Amps @ 42V)
  module 12 auxiliary connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 12 power consumption:  112.56 Watts ( 2.68 Amps @ 42V)
chassis per slot cooling capacity: 83 cfm
ambient temperature: < 55C
  module 1 cooling requirement: 35 cfm
  module 3 cooling requirement: 35 cfm
  module 4 cooling requirement: 35 cfm
  module 5 cooling requirement: 35 cfm
  module 6 cooling requirement: 35 cfm
  module 8 cooling requirement: 35 cfm
  module 12 cooling requirement: 35 cfm
 

 

------------------ show power ------------------

system power redundancy mode = redundant
system power total =     2671.20 Watts (63.60 Amps @ 42V)
system power used =      1603.98 Watts (38.19 Amps @ 42V)
system power available = 1067.22 Watts (25.41 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-6000W       2671.20 63.60  OK     OK     on
2    WS-CAC-6000W       2671.20 63.60  OK     OK     on
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6K-13SLT-FAN2   298.20  7.10  OK
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    WS-X6148E-GE-45AT   112.56  2.68     -     -     on    off (not supported)
3    WS-X6148A-GE-45AF   112.56  2.68   112.56  2.68  on    on
4    WS-X6148A-GE-45AF   112.56  2.68   112.56  2.68  on    on
5    WS-X6148A-GE-45AF   112.56  2.68   112.56  2.68  on    on
6    WS-X6148A-GE-45AF   112.56  2.68   112.56  2.68  on    on
7    (Redundant Sup)       -     -      338.10  8.05  -     -
8    VS-S720-10G         338.10  8.05   338.10  8.05  on    on
12   WS-X6148E-GE-45AT   112.56  2.68     -     -     on    off (not supported)
                        Inline         Inline         Inline         Inline
                        Pwr-Requested  Pwr-Allocated  Local-Pwr-Pool Power
Slot Card-Type          Watts   A @42V Watts   A @42V Watts   A @42V Status
---- ------------------ ------- ------ ------- ------ ------- ------ ----------
3    WS-F6K-48-AF          6.30  0.15     7.08  0.17    34.61  0.82  On        
4    WS-F6K-48-AF         12.18  0.29    30.79  0.73    34.61  0.82  On        
5    WS-F6K-48-AF          -     -        -     -       34.61  0.82  On        
6    WS-F6K-48-AF          4.62  0.11     4.96  0.12    34.61  0.82  On        
system auxiliary power mode = off
system auxiliary power redundancy operationally = non-redundant
system primary connector power limit =   5880.00 Watts (140.00 Amps @ 42V)
system auxiliary connector power limit = 0 Watt
system primary power used =              1603.98 Watts (38.19 Amps @ 42V)
system auxiliary power used =            0 Watt
                        Inline         Inline-Pwr     Inline-Pwr     VDB
                        Pwr-Limit      Used-Thru-Pri  Used-Thru-Aux  Aux-Pwr
Slot Card-Type          Watts   A @42V Watts   A @42V Watts   A @42V Capable
---- ------------------ ------- ------ ------- ------ ------- ------ -------
3    WS-F6K-48-AF        850.08 20.24    41.58  0.99     -     -     No
4    WS-F6K-48-AF        850.08 20.24    65.10  1.55     -     -     No
5    WS-F6K-48-AF        850.08 20.24    34.44  0.82     -     -     No
6    WS-F6K-48-AF        850.08 20.24    39.48  0.94     -     -     No
---- ------------------ ------- ------ ------- ------ ------- ------ -------
Totals:                                 180.60  4.30     -     -   
 

 


@Gilberto Marcos wrote:

  power-supply 1 power-input: AC low
  power-supply 1 power-output-mode: low 


If I remembered correctly, the 6K power supplies have two (2) power input "slots", are both power supplies only supplied with just one?

Yes we are using just one because in our lab we don´t have enough power outlet. But I have change the power supply configuration to work together and we got the same result.

 

We are planning to install this chasis back to the customer site the next week and we are a Little concern because of this issue.

 

And When I change the operating system (boot with another one) the cards are put online and Works fine. The issue happens again randomly when we boot the box or when we change the card to another slot.

 

Regards.

Pull one of the power supplies out. Put the second power lead into the first power supply. Make sure the LED to the power supply is all green.
Reseat the line card and post the new entries to the command "sh logs".