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Technology and Support Events and Webinars

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Wednesday, June 29, 2022
AMA - Architecture, Design, Deployment, Troubleshooting on CCE Finesse
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Ask Me Anything Event until July 13, 2022 - Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Go to the Forum Our experts Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been a part of the Cisco Partner Implementation Team for CCX and CCE projects. His skills include a vast understanding of Cisco Contact Center solutions from presales to post sales role. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He holds a master’s degree in IT Project Management and Telecom Management. He is also a Microsoft Certified Professional and has CCNA Collaboration and CCNP Collaboration certifications. Sharath Gudemella is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously worked on the implementation of UCCE and UCCX projects. His skills include an expansive understanding of the Cisco Collaboration Suite. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He has an extensive knowledge of the Contact Center components and its implementation.   For more information please visit; Collaboration / Contact Center. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, July 25, 2022
AMA - Webex Meetings & App Installation, Configuration & Integrations
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Ask Me Anything Event From July 25 until August 12, 2022 - Webex Meetings & Webex App Installation, Configuration & Integrations Webex by Cisco is a leading enterprise solution for video conferencing, online meetings, screen sharing, and webinars. Millions of people trust Webex for web conferencing, cloud calling, Slido polling, events, hybrid services, integrations, and more. The Webex Suite is considered a leading collaboration platform in the unified communications area and is geared toward both large group meetings for enterprise as well as small group collaboration for SMB deployments. Users can join video conferences from the desktop app, mobile app, web app, or from Webex devices. Users can share files and use messaging features, as well as use the latest integrations like Slido, Webcast in Webinars, and much more. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Webex installation, configuration and integrations tips. Go to the Forum Our experts Gowrishankar Mani is the Technical Leader for the Collaboration team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience and is currently associated with the Cloud Collaboration TAC team. He is working closely on Webex App & Meetings. His skills include a vast understanding of Cisco Collaboration Suite, and he holds the Cisco Certified Internetwork Expert (CCIE Collaboration) and RHCE certifications. Aravind Krishna Murthy is the Technical Leader for the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with Webex Apps TAC team. His skills include an understanding of the Cisco Collaboration Suite and Webex App. He holds the Cisco Certified Internetwork Expert (Collaboration) and Cisco Certified Devnet Associate certifications. Suman Prem Kumar is the Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Webex Collaboration experience. He is working closely on Webex meetings and Webex App products. His skills include a vast understanding of Cisco Webex Suite, and he holds the Cisco Certified Devnet Associate certification.   For more information please visit; Webex Meetings and Webex App. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, July 27, 2022
All You Need To Know Before Migrating From Viptela OS To XE SD-WAN
Wednesday 27, July 2022, at 10:00hrs PDT (utc -7) Community Live Event  Learn “why”, and most importantly, “how” to successfully transition to IOS XE SD-WAN. This session shares the best migration practices for a successful cost-effective transition from vEdge. This event allows you to learn about platform positioning, as well as best migration practices and tools for a successful and cost-effective transition from vEdge infrastructure to IOS XE SD-WAN. Cisco’s acquisition of Viptela in 2017 established Cisco as a SD-WAN leader. The ever-evolving world has sprinted towards SD-WAN requiring advancements like location anywhere access with multi-cloud, application experience, security and analytics being the key areas of focus. Cisco announced End-of-Life for vEdge platforms with a vision to move forward with a single ecosystem that has best of the controller architecture and best of the infrastructure running on IOS XE. Review the Slides Join the Discussion Read the FAQ Watch the Video * This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners.  Experts Details  Prakash Khilolani is a Technical Marketing Engineer and has been with Cisco for just over 2 years. His overall experience working on Cisco products is over 15+ years involved with different technologies in Routing and Switching world. He is currently leading WAN Optimization (WAAS & AppQoE), vEdge platforms, and ISR 1000 series products from Technical Marketing side. As TME he is responsible for collaborating with different stakeholders on product development, monitoring product performance and training marketing teams on product specifications and functionalities. Anath Bahat is a Director of Product Management for Enterprise Routing & SD-WAN and is responsible the Fixed Access, Viptela portfolio and Hybrid-work portfolio. Based in Bangalore, his team is intimately involved in SD-WAN enablement across the portfolio, especially so in the APJC region.   Suresh KV is a Technical Marketing Leader, he leads SDWAN Multitenancy, SDWAN Migration and MSP Solution and design. He has been working with Cisco products over 15 years and has been involved in different technologies such as, routing, security, and SD-WAN word. Suresh is responsible of collaborating with different skate holders on product development, monitoring product performance and training marketing teams on product specifications and functionalities. Schedule New York, USA 13:00hrs San Jose, USA 10:00hrs New Delhi, India 22:30hrs Paris, France 19:00hrs Mexico City, MX 12:00hrs For more details and information, visit the SD-WAN and Cloud Networking community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Wednesday, August 31, 2022
REGEX in Cisco Expressway
Wednesday 31, August 2022, at 10:00hrs PDT (utc -7) Community Live Event  Join our Cisco VIP Maren Mahoney and learn more about the best practices for regular expressions (REGEX) in Cisco Expressway. The session includes samples and live demonstrations. In this session, you can learn the core REGEX pattern syntax and how to construct expressions for Cisco Expressway transforms and search rules. Reading and writing REGEX is one of the keys to sophisticated call routing and signaling manipulation in Cisco Expressway. Review the Slides Continue the DiscussionWatch the Video * This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners. Expert Details  Maren Mahoney has been in the information system industry for 30 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute (SLI) and teaches a range of technologies but specializes in Unified Communications. Before she joined SLI, Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in mathematics and Russian studies and plans one day to gain a master’s degree in mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran. Maren was recognized as a Cisco Designated VIP in 2019, 2020, and 2022 for her contributions to the Cisco Community in Collaboration technologies. Schedule New York, USA 13:00hrs San Jose, USA 10:00hrs New Delhi, India 22:30hrs Paris, France 19:00hrs Mexico City, MX 12:00hrs For more details and information, visit the Collaboration category.  Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Webex
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CX Cloud Monthly Spotlight (AMER)
Join our monthly spotlight series to: Learn about the latest CX Cloud enhancements Discover tips & tricks to drive business outcomes with CX Cloud Hear from Cisco leaders, CX Cloud visionaries, spotlight customers, etc.
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