9971 with camera -- can't dial certain phone numbers

[Scott Jones]

We've deployed 9971 phones, and are beginning to mess with the video cameras.  Our person in one of our west coast offices can't dial certain off-net phone numbers when the camera is enabled, though.  Specifically, it seems to affect toll-free numbers.  But, i've got the same phone/camera setup and i can dial everything perfectly fine...

callmanager version is 8.5.1, firmware is 9-3-2-ES1, but it hasn't worked with previous revs of firmware either.

Any ideas anyone?           

[bernhardczapp]

Hello Scott,

what kind of pstn connection are you using?

Maybe you could have a look if the gateway is trying a video call.

[Anas Abueideh]

Hi,

if you are using PRI, add beare-cap speach under controllet configuration.

HTH

Anas

please rate if it is helpful

[Scott Jones]

Hi Bernhard--PRI for PSTN.

Anas--i'm trying to find where to add that particular command.  i know i've seen it before, but i can't get it to show up under the serial 0/0/0:23 interface or the controller 0/0/0 option either...it's been a while...

[tony.ton]

Try under the voice port.

Sent from Cisco Technical Support iPhone App

[Scott Jones]

Ah!  You're spot on Tony.  Thank you!

I'll let you know if this works.

SJ