Adding systems in TMS

[Peter Anders]

I am configuring TMS to monitor managed systems however I cannot complete this through" Add systems" within TMS as it ends up saying timing out saying system not found . I am able to ping/telnet the endpoint and I can also access the web interface.

I have also tried to add the system as a room with the MAC addrerss and IP and this worked successfully.

The communications from the TMS server to the endpoints is not blocking anything

What might be the issues?

[Jens Didriksen]

You need to provide a bit more information than that; what type of systems? TANDBERG MXPs, Cisco C-series, Polycom, LifeSize etc.

/jens

[mahkrish]

Hi Peter, Also let us know the TMS software version installed and attach the error screenshot.

BR, Mahesh Adithiyha

[dtran]

Hi Peter,

Were you able to resolve your issue ?

I am running into the same issue and I wondering if you could share what you did to resolve your issue. I am running TMS 14.2.1 and I am trying to an SX20 endpoint and getting a "system not found" error.

Thanks in advance !!

Danny

[thobonho]

Peter and Danny,

Assuming you're adding a C-Series codec, make sure to have XMLAPI enabled under NetworkServices in System configuration.

Hope that helps!

Thomas

[dtran]

Hi Thomas !! thanks for responding to my post !!

My SX20 is running TC6.0 and XMLAPI is enabled. I have 5 other SX20 endpoints in TMS with no issues. This is a new unit that I just brought online yesterday. My other SX20's are running TC6.1 so I am going to upgrade this new unit to TC6.1 and see if that makes any difference.

Thanks Thomas !!

Danny

[thobonho]

You can actually double-check if XMLAPI is enabled by accessing from TMS server that link:

http://YOUR_CODEC_IP/configuration.xml

[dtran]

Hi Thomas,

I upgraded the SX20 to TC6.1 and that fixes the problem.

Thanks !!

Danny