Audio Delay Pop Up Message in Cisco C60 endpoint

[kiransamson]

Hi,

I have a C60 endpoint setup, the audio In/Out is configured with a Polycom Sound structure C16.

I have a pop up message from my web login stating Audio Delay Alert.

Is this pop up something common, or it could be because of the network latency...

The snapshot of the Pop Up message is attached.

Kindly advice..

[Manish Gogna]

Hi,

This is answered in the following post

https://supportforums.cisco.com/discussion/12232976/echo-cancellation-delay-warning-after-upgrading-tc71x

You may contact TAC to get rid of this message.

Manish

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[kiransamson]

Hi Manish,

Thanks for the response & support.

I tried opening a ticket with TAC, unfortunately it was not successful.

Can you please guide me on how to open a new case, as when i select the option 'Open New Case',

during the process i get an error.

The C60 endpoint is under warranty, by adding the device's serial number can i raise a ticket or is there any other contract details that is required?

Kindly advice..

Thanks & Regards,

Kiran

[Manish Gogna]

You need to use this link

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case

You can use the 'Chat Now' option on the page if you are facing any issues while creating a case.

Manish