Auto Answer configuration will be lost after SX20 or EX90 had been restarted

[Qiyu Bao]

hi, GUYS

     meet trouble that   the configuration of  Auto Answer on the Video endpoint like EX90 or SX20 would be lost 

after i restart them , i confirmed that i had saved the configuration,  but i still will be lost just after the device restarted

how to solve it ?  the software version of the device is 7.2.1

[Oleksandr Yurchenko]

Hi,

Do you use CUCM for provisioning EX90 and SX20 ?

Auto-Answer is provision function from CUCM. You can change this function in DN configuration of CUCM devices.

br Oleksandr

[Qiyu Bao]

hi , Oleksandr

     all the endpoints  registered on VCS, and the " auto answer "  were all configured  on the webpage of the device itself

[Teck Chye Tang]

Hi,

If your system is not provision to CUCM, then do you have a TMS template that pushes the auto answer config to the endpoint?

Cause just by registering the system to VCS does not effect any changes on this configuration.

Regards,

Tang

[Qiyu Bao]

hi, TANG

     i have try for  2  sx20 with different which all registered on same VCS, the version 5.x.x will not loose the config after it restart, but the version 7.2.1 one will , and we have no TMS in our system

[Teck Chye Tang]

Hi,

I am not able to see the same issue in my system,   I suggest you raised a TAC case to let the TAC have a look at your system config.

[Qiyu Bao]

anyone  who know the reason?

[Sumeet Rakesh]

Hi,

If they are added in TMS, check for any TMS template that might cause this issue.

Regards

Sumeet Rakesh