01-26-2012 03:08 AM - edited 03-17-2019 10:45 PM
Dear All,
I have C20 Unit, there's no video out and onceI hvae to access the web interface I got the message:
If I use the telnet to access the unit i got the message:
please, advice me how to solve this problem.
Thanks All
Omar Mahmoud
01-26-2012 05:05 AM
If the system has an active service contract I would escalate this thread to Cisco TAC.
You can also find some more info here:
https://supportforums.cisco.com/message/3512554#3512554
In general I would try to boot up with the second software image and there is also a way to
flash the firmware from tftp.
Did you enable telnet or do you have the non encrypted software version?
If doing upgrades please also always check that you use the right version (with / without encryption)
Martin
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01-26-2012 05:11 AM
Hi Omar
You could try to factory reset the system:
1) When powered down, pressing the power switch for fifteen seconds (until the green LED in the front of the system turns red.) 2) Now confirm the reset by two short presses within the next five seconds.
Hope this helps
/Magnus
01-28-2012 05:10 AM
Hi Omar,
Since your device is C20, I am sure Serial will not possible, so i think you will not be able to take help from discussion https://supportforums.cisco.com/message/3512554#3512554
So I would prefer changing it's software image, if it contain two software image, take telnet/ssh and login with "root" and then type command "selectsw"
and check whether image1 is active or image 2 is active and then select image which is not active, so for example image2 is not active, then type command "selectsw image2"
Vivek
01-28-2012 05:35 AM
I never checked if the serial port for the camera also allows a login, anyhow, with a special/y cable its
possible to connect to the serial control port of the C20. A pin layout is described here:
http://developer.tandberg.com/web/guest/forum/-/message_boards/message/28778#_19_message_28844
C20 to Std. RS.232
Pin 1-------------------Pin2
Pin 5-------------------Pin5
Pin 6-------------------Pin3
I guess the factroty default reset mentioned by Magnus is a good start.
Martin
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01-28-2012 05:40 AM
I checked camera serial port will not be able to help to login.
Yes you are right there is cable, normally customer don't have special cable which is Y cable. So I hope Omar can try making cable and then take serial connection
Vivek
01-28-2012 01:22 PM
Thanks All,
i'll try to make this cable and the next step to reset the unit to the factory reset.
and check the software imgae active.
Thanks
Omar Mahmoud
01-28-2012 05:24 PM
Hi Omar,
you could try the FacDef also without the cable, but sure, always nice to see some debug messages,
also to try to boot the other soft or as an input for TAC.
Good success!
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01-29-2012 12:24 AM
Hi Martin,
Sorry, what FacDef, and how can i use it to solve this issue.
Thanks
01-29-2012 11:45 PM
The Factrory default reset.
1) When powered down, pressing the power switch for fifteen seconds (until the green LED in the front of the system turns red.) 2) Now confirm the reset by two short presses within the next five seconds.
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