04-18-2012 04:06 AM - edited 03-17-2019 11:04 PM
Hello, team!
I have troubles with connecting to C90 with TC Console.
When I trying to do this it show error window with"Could not connect to 192.168.60.13" message.
Software version: TCNC4.2.1.265253
TC Console version: 3.3
OK
xconfiguration SystemUnit name
*c xConfiguration SystemUnit Name: "C90"
** end
OK
xconfiguration NetworkServices
*c xConfiguration NetworkServices Telnet Mode: On
*c xConfiguration NetworkServices SSH Mode: Off
*c xConfiguration NetworkServices SSH AllowPublicKey: On
*c xConfiguration NetworkServices HTTP Mode: On
*c xConfiguration NetworkServices SNMP Mode: ReadWrite
*c xConfiguration NetworkServices SNMP CommunityName: "public"
*c xConfiguration NetworkServices SNMP SystemContact: ""
*c xConfiguration NetworkServices SNMP SystemLocation: ""
*c xConfiguration NetworkServices SNMP Host 1 Address: ""
*c xConfiguration NetworkServices SNMP Host 2 Address: ""
*c xConfiguration NetworkServices SNMP Host 3 Address: ""
*c xConfiguration NetworkServices H323 Mode: On
*c xConfiguration NetworkServices SIP Mode: On
*c xConfiguration NetworkServices NTP Mode: Auto
*c xConfiguration NetworkServices NTP Address: "1.ntp.tandberg.com"
*c xConfiguration NetworkServices MultiWay Address: ""
*c xConfiguration NetworkServices MultiWay Protocol: Auto
** end
May be you can help me?
05-31-2013 07:19 AM
Many many thanks Ravi
05-31-2013 08:07 AM
my pleasure Ruslan , do rate the reply if it helped resolving your query as it will help others as well showing the most accurate answer.
05-31-2013 08:49 AM
Help please.
Downloaded v6.0.0. Installation is OK (Win 7 (x64)), but could not launch from tc-console.exe file, error "could not find the main class com/tandberg/eva/App". Successfully started application from tc-console.jar file. But could not connect to codec. Codec C90 V 6.0.0. reason: unknown or unsupported product ID. What does it mean?
Thanks
05-31-2013 09:05 AM
i would suggest re installing or probably trying on another pC as there should not be any issue with the exe file.
For the codec is that a c90 codec or a profile c90 unit
can you take a xstatus systemunit logs , or on web interface under the system information page , what is the device name codec c90 or anything else.
Thanks
Ravi kr,
05-31-2013 09:25 AM
On systemUnit page over web i found:
ProductID TANDBERG T3 LR
I assume that is problem. How can I change ProductID? Even I could not do anything with layouts directly on C90.
05-31-2013 09:52 AM
Hi Ruslan,
If this is a part of T3 then it will not be supported with the same product id, however
you can check on the licensing page if there is a procuct id to make it a c90.
http://www.cisco.com/web/go/license
use the SN:
if this is not a part of a T3 system and you have received it in an RMA or so then please provide those details,
last option puchasing a product id (probably i am not sure if this will be an option probably sales or your accounts manager will tell better )
one thing is true that - it can be made a c90 codec.
Thanks
Ravi kr.
05-31-2013 10:06 AM
Hi Ravi,
Many thanks. Will try to change it over Cisco sales and support.
Interesting if ProductID connected to hardware or it can be changed over software/licensing. Previously this C90 was ordered as part of T3, later I decided to use it standalone.
05-31-2013 10:14 AM
Do check on the licensing page if it has any product id for c90 if so that you can change it.
else proceed as you have mentioned.
05-22-2012 10:47 AM
Hi,
Just for your info, TC console version 3.3.1 has been released and available at developer.tandberg.com.
This fixes the issue when using with the TCNC (no crypto) software.
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