07-10-2014 09:09 AM - edited 03-18-2019 03:10 AM
Hi Expert,
I have a MCU 4505, CUCM 10.5, Conductor XC2.3, and Jabber and SX20 as endpoints, All work find when Jabber Call a MCU the call , but when MCU call Jabber or SX20, call fail and I can see log in Conductor.
The conductor, don't route call to CUCM
s that the support conductor routing a call from MCU to the CUCM, if this is not the case, is there a solution ?
you can see in attach the call history log
Thank you so much for your support
Amine
07-10-2014 09:19 AM
Do you have your Clusterwide FQDN set in CUCM (under service parameters)? Also, does 111 exist in CUCM?
07-10-2014 09:23 AM
Hi Thomas,
Thank you for your post, to answer :
Non I don't have a FQDN for CUCM, i user IP address
Yes 111 exist in CUCM
07-10-2014 09:25 AM
Ok, you will have to set a Clusterwide FQDN in the service parameters and set it to the domain that conductor is using to route calls (xxxx(since u blanked this).net). Also, you should have a SIP trunk to conductor, make sure the Incoming CSS is set and the partition assigned to 111 is present in the CSS.
07-10-2014 10:25 AM
Thank you Thomas,
Can you please tell me in which service can I find this parameters, and it exacly name on CUCM 10.5?
I understand from you answer. The calls from MCU to endpoint pass directly via CUCM without Conductor ? it's right ?
if not, I don't configure any thing into the Conductor to route call and I don't know how can I do this.
Except configuration from SIP trunk between Conductor and CUCM and configuration of pattern much. I don't configure anything else.
I don't use a CSS and partition,
Thank you Thomas.
07-10-2014 10:28 AM
I am sorry, its under Enterprise Parameter. In CUCM, System -> Enterprise Parameter and if you search for Cluster Fully Qualified Domain Name, you should be able to see the entry.
07-11-2014 01:42 AM
Thank you Thomas,
have you any document where is explain the process of configuration ?
the calls from MCU to CUCM are directly signalization or pass through Conductor ?
Amine
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