calls seems busy and disconnect after CANCEL followed a Request Terminated

[oattoumani]

hello,

i need a help to understands calls issues between a Callmanager and a SIP trunk,

calls seems busy and disconnect after CANCEL followed a  Request Terminated.

here an exemple of trace on RTMT  of a call:

2017/10/23 11:13:53.270|CC|SETUP|26630392|26630393|115000|0694222712|0694222712
2017/10/23 11:13:53.276|CC|OFFERED|26630392|26630393|115000|0694222712|0694222712|SEP204C9ED74543|SIP_Trunk_COLT
2017/10/23 11:13:53.277|SIPT|26630393|UDP|OUT|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|5060|1,100,14,253079.190310^172.29.188.7^TCD_Reunion_1|2157996|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|INVITE
2017/10/23 11:13:53.489|SIPT|26630393|UDP|IN|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|56615|1,100,10,1.513715^172.29.154.30^*|2157997|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|100 Trying
2017/10/23 11:13:53.704|SIPT|26630393|UDP|IN|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|56615|1,100,10,1.513716^172.29.154.30^*|2157998|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|183 Session Progress
2017/10/23 11:13:54.395|CC|RELEASE|26630365|26630366|16
2017/10/23 11:13:55.120|SIPT|26630393|UDP|OUT|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|5060|1,100,14,347943.296^10.34.248.32^SEP204C9ED74543|2157999|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|CANCEL
2017/10/23 11:13:55.336|SIPT|26630393|UDP|IN|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|56617|1,100,10,1.513717^172.29.154.30^*|2158000|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|487 Request Terminated
2017/10/23 11:13:55.336|SIPT|26630393|UDP|OUT|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|5060|1,100,10,1.513717^172.29.154.30^*|2158002|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|ACK
2017/10/23 11:13:55.337|CC|RELEASE|26630392|26630393|16
2017/10/23 11:13:55.337|SIPT|26630393|UDP|IN|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|56617|1,100,10,1.513718^172.29.154.30^*|2158001|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|200 OK

I need to know if it Is a CUCM issue or a SIP trunk issue.

regards

Omar ATTOUMANI

[Andrew West]

What are you trunking between?

What's the symptom you get, reorder/busy , disconnected, annunciator or something else? 

[oattoumani]

Hello,

The calls are busy and abort .

when I dialing the same number with mobile phone the call is establish correctly.

The SIP trunk is between the callmanager and Operator telecom device (I can not debug the SIP device).

In advance thanks for your helps.

Regards

[mbowden7]

Greetings,

So when you say you can make a call from a mobile phone and it woks. is this device registed to CUCM. Then my second questions is are those devices in the right CSS becasue from the logs it look like CUCM is terminating the call.

2017/10/23 11:13:55.336|SIPT|26630393|UDP|IN|172.31.190.195|5060|SIP_Trunk_COLT|172.29.154.30|56617|1,100,10,1.513717^172.29.154.30^*|2158000|b8785400-9ed196b1-2aaf8-c3be1fac@172.31.190.195|487 Request Terminated

Also check you timing for setup.