Cannot connect conference bridge to Telepresence MCU?

[samhopealpha]

Hi everybody

I would like to create a video conference by using the Telepresence Server

Here is the background

A.
CUCM 10.5

B.
Telepresence conductor x3.0.3

C.
Telepresence server 4.1(2.33) - VM

- Enabled: Virtual machine activation

- Enabled: Encryption

- 5: Screen Licenses

D.

Telepresence server 4.1(2.33) - MCU Media 310

- Enabled: Media 310 activation

- Enabled: Encryption

- 0: Screen Licenses

Scenario #1 (work perfectly):

If using the TP conductor + TPS (VM) + CUCM, the video conference work perfectly

Scenario #2 (problem):

If using the TP conductor + TPS (MCU) + CUCM, I got problem on adding conference bridge in TP conductor.

The status shows 

Unusable, Waiting for conference bridge to be verified

After restart TP conductor and TPC(MCU)

The status shows 

Unusable, Error communicating with bridge: error="Method not supported"

Conference bridge configuration in Conductor

Name: CFB-MCU

State: Enabled

IP: x.x.x.x

Protocol: HTTPS

Port: 443

Username: xxxxxx

password: xxxxxx

Conference bridge type: TelePresence MCU

Conference bridge pool: CFB_Pool3

Dedicated content ports: 0

SIP port: 5061

Those configuration are same as Scenario #1, except the conference bridge type is "TelePresence Server"

Do I have any mistake here?

Thanks in advance

Sam

[James Hodgson]

Hi,

It sounds like both of the machines listed here are actually TelePresence Servers (the VM definitely is, and the Media 310 is a model name for a TS, the 5310 would be the codename for the equivalent MCU.) I'd recommend you delete the 310 and re-add it as a TelePresence Server bridge, assuming that it really is a TS too. :)

With XC3.0.3, you require screen licenses to be installed on all bridges, both VM or hardware in order for them to be used by the Conductor. It's also worth checking that you have encryption keys installed on both the HM and the hardware TS to allow for HTTPS communication.

Regards,

James

[Patrick Sparkman]

Can you provide a screenshot of the "Telepresence server 4.1(2.33) - MCU Media 310" status page as you have it listed?

[jvalderrama]

the same thing happened to me and I changed Conference bridge type to: TelePresence Server