06-26-2018 02:21 AM - edited 03-18-2019 02:12 PM
We have a CMS v2.2.8 installation with several spaces protected by PIN. The PIN input timeout is so fast that most users cannot make it in when dialing the space for the first 4 to 5 times, especially when dialing from a Webex Board. Therefore we need to set a longer timeout.
Most CMS config parameters can only be set via the REST API, so I dug a little in the related reference guide here:
and found the possibility to set the value of /callProfile/passcodeTimeout.
My issue here is that I'm not able to set that parameter, either by creating a new callProfile or by trying to modify an existing one.
API access is working correctly and I can successfully create and delete callProfile notes using the POST and DELETE methods.
When I create a new callProfile with these parameters:
https://***:445/api/v1/callProfiles?passcodeMode=timeout&passcodeTimeout=20
I get a callProfile of:
<?xml version="1.0"?>
<callProfile id="5ab8c406-c6fb-4195-aac9-dcec2d5baa11"></callProfile>
Anyone having luck with this?
Thanks.
06-26-2018 02:28 AM
This bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh99946
States that the passcode input timeout is 60 seconds but we are experiencing a definitely smaller timeout. I'm puzzled.
06-26-2018 01:25 PM - edited 06-26-2018 01:25 PM
You're probably hitting bug CSCvf79666, recommend you upgrade to CMS 2.2.10 or 2.3.1 or later.
06-26-2018 08:37 PM
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