02-25-2020 04:37 AM
Hi everyone,
I installed an Webex Room kit plus combo with below equipment
1x Webex Codec Plus
1x Webex Quad Camera
1x P60 Camera
1x Touch 10
both of the Camera control LAN port are jointed to a un-managed switch,
and the Codec VC network port and the Touch 10 are going to the client netowork.
Problem that i had is that, the first time i start up the system,
It shows camera control (navigation arrows) for both P60 & Quad camera (Turn off speaker track)
However, for couple of time later(have not time keeping), the navigation arrow for the Quad camera is gone,
and never come back until reboot the whole set-up or re-plug the Cam control LAN cable in Quad Camera.
i have done this re-connection several times.
Will someone figure out where the problem is? 1 codec with 2 camera suppose to be work.
For more information, i have set the Presenter track on the P60, which i dont think it related.
Thank you very much
Alfred.
02-25-2020 06:45 AM
02-27-2020 08:01 PM
hi mike,
im using a linksys LGS105 unmanged switch for CAM control connection
and i dont have the admin account right now, client offers us the roomcontrol & user right
so I cant find the error log for the camera.
for the touch 10, it is plugged into one of the client network port and bridging the codec.
Thank you
Alfred.
03-01-2020 05:55 AM
03-01-2020 06:03 PM
webex codec plus FW is ce9.7.1.
if i toggle speaker track back and forth, the navigation key is here.
i cannot simulate how it suddenly disappear, and the navigation key then never get back.
until doing the power reset of the quad cam or reconnect the Cam control LAN from quadcam.
we have set a presentertrack in the P60 camera. and the room type is a divisible type consists of 2 rooms.
03-02-2020 05:11 AM
If you are just not seeing the navigation controls when speaker track is on, this is expected behavior. You cannot manually control when ST is enabled. Instead of using the switch, please go to the settings, Camera > Speakertrack and change Mode to Off. This will disable ST and allow manual camera controls at any time.
03-02-2020 05:13 AM
But my problem is, when i turn the speaker track OFF in the touch10.
the navigation keys sometime disappear and cannt get back until me power reboot / reconnect cam control from quad cam.
03-02-2020 11:35 AM
03-03-2020 09:44 PM
hi tomas_vll
i have tried unselected the P60 presenter track on touch 10, not fully disable from the web config.
and the issue is still there.
i will have a look if thats happen.
Alfred
03-03-2020 05:50 AM
Although it may not help the problem (unless it's a bug), I recommend you upgrade the software on that unit. 9.7.1 is almost a year old, and it is also deferred - you shouldn't be running it. CE9.9.3 or 9.10 are the latest.
03-03-2020 09:45 PM
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