09-30-2016 03:25 AM - edited 03-18-2019 06:26 AM
Hi,
I have installed CMS with a demo key in my lab. I can do some video conferencing with Cisco IP phones and jabber clients.
I am now trying to configure WebRTC (Web bridge). I get the login menu:
But when I try to login I get the error as seen in the screen shot.
The user is imported from LDAP in CMS (Status/users) and is vissible. Also the XMPP status seems OK:
Any help would be apreciated
Thanks
Jan
Solved! Go to Solution.
10-02-2016 04:50 AM
09-30-2016 09:13 AM
What appears in the XMPP logs, as well as the CMA logs?
I would double check the CMS Configuration Guides and make sure you have everything setup as it should be, possibly something with the XMPP server isn't setup correct.
10-01-2016 09:32 AM
Thanks Patrick
Where would I find the XMPP and the CMA log files?
In CMS I see only the event logs
Thanks
Jan
07-14-2017 02:53 AM
Hi , did you solve it? I have the same problem. Regards
07-14-2017 07:01 AM
OP's issue was due to a missing _xmpp-client SRV record. See a few replies down from yours, and you'll see he found and fixed the issue.
07-18-2017 05:14 AM
Hi, sorry for the delay and thanks for your answer. So I understand its a dns problem , but I also have some doubts about configuration , can you help me:
I have a cms server running with hostname cms1 and domain domain.com ip 10.186.99.34
I have AAA records internal to resolve this fqdn : cms.domain.com
I have srv records pointing to that fqdn:
DNS SRV record for _xmpp-server._tcp for port 5269 resolving to cms1.domain.com
and
DNS SRV record for _xmpp-client._tcp for port 5222 resolving to cms1.domain.com
in cms cli I have:
ptlissvcms> xmpp
Enabled : true
Clustered : false
Domain : join.domain.com
Listening interfaces : a
Key file : acanolab.key
Certificate file : acanolab.crt
Max sessions per user : unlimited
STATUS : XMPP server running
ptlissvcms> xmpp callbridge list
***
Callbridge : acanolabcb
Domain : join.domain.com
Secret : xpto
ptlissvcms>
ptlissvcms> dns
VM DNS Configuration
{
"status": "running",
"forward zones": [
{
"domain name": "domain.com",
"server ip": "10.186.99.50"
},
{
"domain name": "domain.com",
"server ip": "10.186.99.54"
},
{
"domain name": ".",
"server ip": "10.186.99.50"
},
{
"domain name": ".",
"server ip": "10.186.99.54"
}
],
"User configured RRs": [
"_xmpp-client._tcp.join.domain.com. 120 IN SRV 10 10 5222 join.domain.com."
Web bridge settings
Guest account client URI: https://join.domain.com
Guest account JID domain: join.domain.com
And in CMS WEB GUI -> Configuration I have:
XMPP server settings
Unique Call Bridge name : acanolabcb
Domain: join.warpcom.com ->
Server address : 10.186.99.34:5223
But when I query DNS in CMS CLI I got no results:
ptlissvcms> dns lookup SRV _xmpp-client._tcp.domain.com
Trying _xmpp-client._tcp.domain.com
--------------------------------------------------------------------------------
DNAME: cms1.domain.com.
PRIORITY: 10
WEIGHT: 10
PORT: 5222
DNSSEC SECURE:NO
A RESULTS FOR cms1.domain.com.
Trying cms1.domain.com.
10.186.99.34 (IS NOT DNSSEC SECURE)
AAAA RESULTS FOR cms1.domain.com.
Trying cms1.domain.com.
No results
--------------------------------------------------------------------------------
ptlissvcms>
I think its because my confusion about join.domain.com and domain.com , i try to use internally different domain because domain.com its used for S4B environment.
Regards
07-19-2017 05:00 AM
Hi , for now the problem is solved with creation of 2 srvs xmp_client and xmpp_server , and the change of xmpp domain to domain.com in Cli and Web GUI.
Regards
10-01-2016 09:41 AM
Hi,
When I SFTP to the CMS I see a log file, and when I check after a login failure I see:
INFO : login request received - session:0 user:1 password:1
INFO : Session 7FAF06E34020 activated - 1 currently active
INFO : No DNS SRV records for _xmpp-client._tcp.home.local
INFO : XMPP connection dropped while session was live for reason 2
INFO : Session 7FAF06E34020 moving from state idle to disconnected
INFO : XMPP connection dropped while session was live for reason 0
INFO : Session 7FAF06E34020 moving from state disconnected to disconnected
INFO : Session 7FAF06E34020 destroyed (0 active, cumulative 1)
Seems that an SRV record is required, I shall do some extra reading
Thanks
Jan
10-02-2016 04:50 AM
Yep, that was it
Needs SRV records
12-06-2016 04:10 AM
hi huizinga2
I too see the same issue ,, i am using CMS app and WebRTC to login internally from local lan, but could not login. the error as shown above . iam in single split server setup,,, my SRV record points to loadbalancer internal interface a IP address .
_xmpp-client._tcp.moj.gov.sa - 5222 resolve to-- internal ip address of loadbalancer _xmpp-server._tcp.moj.gov.sa --5269 - resolve to -internal ip address of load balancer
below are the errors is see in edge server ....additionally ..
Even though ldap sync is complete ,,but i dont see any users listed under :STATUS -> Users...
login request received - session:0 user:1 password:1
Dec 6 14:48:11 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 activated - 1 currently active
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : XMPP connection dropped while session was live for reason 1
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 moving from state idle to disconnected
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : XMPP connection dropped while session was live for reason 0
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 moving from state disconnected to disconnected
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 destroyed (0 active, cumulative 1)
12-29-2016 09:10 AM
well there was some issue with filter part in Ldap section !
take care with space id ,,and filter with out this cms will not work.
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