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CMS - What causes the bad presentation quality? (Example attached)

DaveLawang
Beginner
Beginner

Hi community

Observed behavior (MS Edge, Chrome):

  • Video streams of participants usually are crisp and clean (except their connection is bad)
  • Presentation often suddenly starts looking as if it got shredded in the lower third of the image

 

Example of the problem:

cms_meeting_bad_presentation_quality.jpg

 

Any technical suggestions what we could be looking at here? It always draws that kind of pattern where the lower part of the image seems to be turned into those huge square pixels.

  • Packet loss?
  • Codec doing something funky?
  • Delayed I-Frames, P-Frames, B-Frames?

I kind of suspect QoS issues/misconfiguration but have a somewhat hard time to proof it to the network team. When joining the meeting through a smartphone (cellular network) the presentation looks crisp again.

 

Another thing that would be helpful for educational purposes @people that have CMS running and can do presentations smoothly:

Would you be willing to open edge://webrtc-internals/ during an ongoing meeting and take a screenshot of the various graphs (incoming RTP stream of the presentation)? I'd be curious how some "good" reference stats of a smooth presentation should look like. 

Below is what it looks like in our setup when I share a simple Excel sheet in a presentation and scroll around in it a bit. On the receiving end the grid of the cells is gone most of the time and it just kind of looks like a pixelated, laggy, blurry soup. When I stop scrolling it takes 2-3 seconds until quality is adjusted. Interestingly with MS Teams presentations work flawlessly (I mention it because I think both are based on WebRTC technology when using the browser).

2022-09-13 10_09_48-WebRTC Internals.png

 

Anyone else ever experienced similar issues? And got it fixed? Any feedback / suggestions are welcome. 

 

Best regards
Dave

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