Im going to purchase the smartnet for the below product.
Product Smartnet Qnty
As I have to collect the serial numbers of the hardware so I little bit confused about the Serial numbers.
1. For CTS-SX20-PHD12X-K9 which serial number i have to use ? Camera or CODEC ???
2. For Microphone CTS-QSC20-MIC i have got 2 sets of microphone and there are 2 mics for each set. i have found 4 microphones now. So for purchasing the CON, which microphone serial numbers i have to collect ???
In my experience working with SmartNet, it all depends on how the items weee purchased, is: together with a codec or separate. The camera could be covered under the codec's serial number if purchased as a bundle or if the camera was purchased separately, than it would be covered under its own serial number.
The microphone is covered under the codec's serial as it's a minor part to the codec, again this all depends on how these items were purchased to behind with.
You should reach out to a local Cisco partner, they should be able to help with SmartNet and making sure everything is covered like you want.