04-06-2016 01:48 PM - edited 03-18-2019 05:46 AM
I am getting below error while trying to login in jabber through expressway . Please help me to fix this issue
04-06-2016 02:13 PM
What troubleshooting have you done so far??
04-06-2016 02:20 PM
HI Jamie ,
check the hole mra configuration on expressway's . check all dns srv records internal and external
change host name from ip to fqdn
right now i have upgraded the expressway's
just see the on expressway c that the proxy request go through expressway e to expressway c
.on the jabber advanced settings i see the correct tftp information .fqdn name from imp server
Br Josef
04-06-2016 09:50 PM
Hi,
Could you please tell your domain i mean the domain.com
Also make sure you have same A record (same host name used) created for expressway E on Public DNS and Internal DNS server.
Is the cup srv record created on the internal DNS server pointing to IMP.
Regards,
Raaj
04-07-2016 12:22 AM
Hi Raaj
this is working , because I receive the correct fqdn name if I try to connect over mra
I also see the proxy request on expressway c .and the login name (username ) will also changed from user@domain to user name
Br josef
04-07-2016 12:32 AM
Hi Josef,
You mean your MRA is working fine. Glad to hear that.
What exactly was changed,could you please let us know.
Regards,
Raaj
04-07-2016 12:37 AM
Hi,
no it's not working , because the error message is coming after passing expressway c proxy request
Br Josef
04-07-2016 12:44 AM
Hi,
Could you please share your domain name and what is A record you created on internal and external DNS server for Expressway E server.
Did you used single NIC or Dual NIC on EXpressway E ?
Regards,
Raaj.
04-07-2016 12:49 AM
expe.video.logicdata.net
single nic on expe
Br Josef
04-07-2016 12:58 AM
Hi,
I see you have below SRV records
As well
what is video.logicdata.net is it pointing to some different server ?
+++++++++++++++++++++++++++++++++++++++++++
Also in internal DNS server, is the expressway pointing to DMZ IP or Public IP address.
It should point to Public IP address and hostname should always be same as external hostname which is expe.video.logicdata.net
Regards,
Raaj
04-07-2016 01:07 AM
hi ,
no it's the same server . we just have first only video without mra
it is pointig to public ip
Br Josef
04-07-2016 01:19 AM
hi,
You need to take the diagnostic logging with TCP dump marked.
I think we need to analyse there.
One more thing you have cup record created in internal dns server ?
_cuplogin._tcp.example.com SRV 0 1 8443 cup.example.com
What is the user id format is it user@video.logicdata.net.
Regards,
Raaj
04-07-2016 02:53 AM
HI,
after a couple of checks I think the problem is not the mra
now I couldn't log in with local jabber with the same error message
damn
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