CUCM Password Recovery

[mibrahim1986]

Hi,

is there the posibility to recover or change the Callmanager Application Admin password (for the administrative web pages) after a new Callmanager installation.

Note: I can access the OS Administrator webpage because here the Username and passoword does work. But I cant access the CM Administration and Serviceability.

Best regards

Moe

[espereir]

Hi,

The name of the password colum was changed on CUCM 8.X and above, please try the utils reset_ui_administrator_password command first, if that fails, you can use this command:

run  sql update applicationuser set     passwordreverse='69c4f936f9cdf45f6bbca2570c31215629bb5d6fb97493478b8ff3db6fffbc55'     where name=''

This will change the password to c!sco123 ; I tested it on my lab and this was the output:

admin:run sql update applicationuser set passwordreverse='69c4f936f9cdf45f6bbca2570c31215629bb5d6fb97493478b8ff3db6fffbc55' where name='Administrator'
Rows: 1
admin:

HTH

espereir

[jeffrey-hughes]

I had the exact problem this morning. I found the following answer in another thread, and it worked perfectly.

Confirmed by TAC:

1.- Make a ssh through puTTY

2.- When you are in the CLI run "utils reset_ui_administrator_password"

3.- And please type the new password

Good Luck

[me.saadiqbal]

Hello there,

I am running the command mentioned above, i.e. run sql update applicationuser set   password='f3f84fcd7934cd48ef4fef0d9057c21d000ffe229fbd0a247ee491927aa30f02'   where name=''

But I am getting the following error,

Column (password) not found in any table in the query (or SLV is undefined).

[espereir]

Try thisone on 8.X and above only if the utils reset_ui_administrator_password command fails:

run  sql update  applicationuser set      passwordreverse='69c4f936f9cdf45f6bbca2570c31215629bb5d6fb97493478b8ff3db6fffbc55'      where name=''

This will change the password to c!sco123 ; I tested it on my lab and it worked

HTH

espereir

[me.saadiqbal]

Hi Espereir,

The output I am getting is this,

Rows: 0

And the password deos not change,

I have although logged into the server by using the command

utils reset_application_ui_administrator_name

So thanks,

But I would like to know what exactly is the meaning of the sql update that we are running in the above command,

the alpha-numeric string after passwordreverse

thanks,

Saad,