10-13-2014 11:21 AM - edited 03-18-2019 03:31 AM
Has anyone experienced CUCM Registered Video Endpoints switching auto answer off?
According to the Software versions TC7.0 and Cisco Unified CM 9.1.2 guide TC7.1.4 - http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc7/administration-guide/administering-endpoints-running-tc70-on-ucm912.pdf. "The auto answer settings provisioned in Cisco Unified CM are ignored by the endpoint and must be set on the endpoint."
However, after I configure this from the Web interface or SSH "xConfiguration Conference 1 AutoAnswer Mode: On", I am still seeing endpoints that occasionally come back with it turned off.
Best regards,
Keith
10-20-2014 09:26 AM
I am having this EXACT same problem. The documentation for TC7.0 on UCM 9.x says it will not happen, but I am seeing different. CUCM is changing auto answer and many other settings on the endpoint. I am wondering it that is a TC7.2 change.
The change occurs anytime it reprovisions to CUCM or reboots. If you remove the provisioning server after the initial provision, it does not change the settings.
Another interesting note is that it changes the setting regardless of system password. I have tried a blank password, "1234" and our company standard. In all 3 cases CUCM will modify auto-answer on every reboot.
10-20-2014 10:56 AM
I have engaged TAC on this issue.
My Active Version of CUCM is 9.1.2.12901-3
Per defect CSCuo69678, CUCM presently does not have an auto answer setting for TC7.1.x endpoints. This means that without this feature, CUCM will always provision the endpoint with an auto answer setting of "Off" each time the endpoint is rebooted or reprovisioned. A new device package for CUCM should be available with the release of TC7.2 with the fix for this issue.
Option 1:
For my environment I need to download software for SX20 and MXG2 Series to be used with CUCM cmterm-s52010tc7_2_1.cop.sgn" and software for C series, EX Series MX200 and MX300 (not G2) to be used with CUCM "cmterm-s52000tc7_2_1.cop.sgn". I will apply the new 7.2.1 files to a couple of systems in my environment and see if this resolves the issue.
Option 2:
If this does not resolve the issue then I will apply Cisco Unified Communications Manager 9.1(2.13058) Device Package - "cmterm-devicepack9.1.2.13058-1.cop.sgn" which requires a reboot to each server in the cluster.
10-20-2014 12:53 PM
Looks like 7.2.x is also breaking phone book. 7.1.4 had phone book server set to TMS and it was fine. Switched to 7.2.x, rebooted, redefine TMS, nothing.
10-21-2014 11:30 AM
Aaron,
I am not experiencing the issue with the address book. To clarify I am using CUCM 9.1.2.12901-3 which adds the fields to specify an alternate address book.
I am also running TMS 14.4.2.
10-21-2014 04:13 PM
I'm running TMS 14.5
10-31-2014 05:40 AM
We also experienced the phone book issue.
I have confirmed and can duplicate the issue.
Production Running CUCM Version 9.1.2.12901-3
I have tested with TC7.2.1 with five of our C40 rooms.
Each system has been upgraded from CUCM, obtained the new firmware, rebooted and Auto Answer “On” enabled from the CODEC.
When restarted from CUCM Auto Answer returned to “off”. When restarted from Codec Auto Answer returned to “off”.
*NEW issue introduced with TC7.2.1 : TMS Phone Books are missing even after I ensure that this system has been provisioned to use Cisco TMS phone books in Cisco Unified CM before adding them.
TAC suggested Cisco Device Package 9.1(2)(12045-1)
Test Environment with Cisco Device Package 9.1(2)(12045-1)
Adds support for the use of the following configurations:
All of these fields appear in the phone configuration window with the exception of the Auto Answer configuration.
I have been working closely with TAC and they are trying to gather more information related to this issue. I will will let you know of any finding as soon as Cisco can get this figured out.
-Keith
12-02-2014 02:39 AM
Hi Keith,
did you find a solution with TAC for the missing Auto Answer field?
Thank you,
Andreas
12-02-2014 05:35 AM
I believe our issue is resolved.
CUCM Version 9.1.2.12901-3 with device pack “cmterm-devicepack9.1.2.13058-1.cop.sgn” seems to have fixed our issues. That and upgrading all of our endpoints to 7.2.1.
After applying the device pack, I went through and configured the line settings to auto answer for selected Video endpoints, C40's, C60's and MX series rooms...I have a mix of 90+ endpoints all running TC7.2.1 now.
We rebooted our CUCM cluster over the weekend and the Auto Answer option remained on for all endpoints selected to do so and our address books remain provisioned for TMS .
-Keith
12-02-2014 05:47 AM
Thank you, Keith!
09-20-2018 11:52 PM
We are running SX20 on version TC7.3.6.ea51021 and MX 300 on version ce 8.2.1 with CUCM running on version 11.5.1.14900-11 and unfortunately still facing the issue with auto answer switching back to "off" state. Can anyone help?
09-20-2018 11:53 PM
We are running SX20 on version TC7.3.6.ea51021 and MX 300 on version ce 8.2.1 with CUCM running on version 11.5.1.14900-11 and unfortunately still facing the issue with auto answer switching back to "off" state. Can anyone help?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide