You may be experiencing issues with DHE.  My Workaround for Firefox 39 and above: 1) In FireFox, enter "about:config" in the URL field and press enter. 2) Accept the "This might void your warranty!" warning :) 3) In the search field at the top, enter "security.ssl3.dhe_rsa_aes" 4) Double click each result (128 and 256) to toggle the Value to "false"   -Keith ... View more

We have over 200 rooms in production around the globe and have had the same issue across multiple DX MS systems. Leaving the system alone for 10 min is not the fix and rebooting doesn't fix the issue in our environment.  For now, manually configuring the NTP servers is the work-around for us. Note that CE8.3.1 was just released and the release notes mention "stability improvements". Will be interesting to see if this resolves some little annoyances, like MX300G2 systems randomly losing registration with CUCM, NTP , and random issues with latency and jitter that a reboot always resolves on random MX systems. ... View more

All I am investigating the same with the finesse client. I would like to complete the integration between Cisco Finesse and ServiceNow.  When an agent accepts a call out of the queue. Our team wants a servicenow screen pop with the callers information. The Service Now Support Forums yielded less information than this thread.  :-( http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integration#gsc.tab=0&gsc.q=finesse&gsc.sort= Integrating Cisco Finesse and Service-Now | ServiceNow Community If anyone has implementation experience they can share with the group please do. ... View more

Cisco recently posted 10.3.1 firmware for the 8800 and 7800 series phones.  The combination of these products allows these phones to register remotely to CUCM utilizing Collaboration Edge MRA.  This is the phone proxy replacement solution we have been waiting for and I have it working. I have tested with my 8811 at home and it prompts for MRA credentials, attempts  _collab-edge._tls.domain.com service record lookup and successfully registered to CUCM. There were issues with off-hook dialing. Upgrading the Expressways to version x8.5.3 resolved this. CUCM Version 9.1.2.12901-3 and up C / MX / SX / EX CODECs - TC7.3.2 78/ 88xx Firmware  10-3-1-20 DX - Support Coming in July? Expressway-C X8.5.3 Expressway-E X8.5.3 -Keith ... View more

You can downgrade a DMP the same way you upgrade it. Just select the older version of code for your player when you have finished testing in your lab environment. Sent from Cisco Technical Support iPad App ... View more

Does FQDN contain underscore? Sent from Cisco Technical Support iPad App ... View more

This depends on where you plan on storing the videos. If you plan to use a IIS Server to store And stream then you would lock those down according to best practices. I Have installed DMM, SNS, DMP 4310g and the AS7100 encoders recently. The DMM, SNS and DMPs were scanned and passed by SCAP and RETINA tools as part of a 5.3.x implementation. The SNS application supports secure video communities out of the box. You can restrict access to a video to specific users or groups. It is an optional step when publishing your video. Sent from Cisco Technical Support iPad App ... View more

Have you tried a different browser? Make sure that you have turned off TLS 1 (I believe) in your advanced browser settings. See: http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_3/dms/release/notes/dms53rn.html It's worth a try. Sent from Cisco Technical Support iPad App ... View more

The main difference is the 7100 is HD and capable of multiple streams, runs on a windows server and if you are installing for a DoD customer is a nightmare to secure and still maintain functionally. If you are planning to do live events, the profile plugin on Show and Share is only available for DME encoders, it is not available for Cisco Media Processor encoders (ASxxxx series). Therefore, You need to manage the encoder directly, and use "non-DME live event" option for the Show and Share live event, add a link to the encoder stream into the "Video URL" on the Show and Share. If you have access to the Cisco downloads for this device, all of the detailed documents are contained within the upgrade. Read those documents and then odds will be with you . I hope this helps Sent from Cisco Technical Support iPad App ... View more

This install involved a TCS, MXE 3500 ver.3.3,DMM ver.5.3 and SNS ver.5.3. Are you publishing to an external server? If so, I ran in to this issue too. 1. MP4 not playing on SnS iPhone APP over HTTP stream from Wowza. The issue is that Wowza cannot stream progressive HTTP needed by the iDevice’s. The Cisco Show and Share application needs progressive streaming to work. If you have Wowza you also need to install apache and designate a second publishing point, thus doubling your uploads and storage requirements when you stream. Duplicate files on the hosting location for external server for mp4 content, the defect details are made public. Here is the link. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtz73563 Sent from Cisco Technical Support iPad App ... View more

Hello, Make sure that you have the fully qualified domain name for both the SNS and DMM on your corporate DNS server. You need an ("A") record on your DNS server. Ultimately you will need to be able to resolve these in DNS. If you can not ping the FQDN ie DMM.customer.com and have it resolve to an ip address this might be your issue. Sent from Cisco Technical Support iPad App ... View more

Jason, 4400's DMP Power consumption: • Peak: 30W; average: 15W Also John is correct. Scheduling down time of the LCD's would be the better "green initiative" here :-) Hopefully your displays have the RS232 option. If so and you need a quick start see: https://supportforums.cisco.com/message/3066692#3066692 Best Regards, Keith If this answers your question, Please take time to mark this discussion answered & rate the response. ... View more

Try this to "RESTART" your DMP. https://admin:default@w.x.y.z:7777/set_param?mng.reboot=1 admin= username assigned to access DMP default= your dmp password a.b.c.d= the IP address of your DMP Let me know if this works. I do not have a DMP to test this on right now. -Keith ... View more