Error Pass Limit 7940 series phone

[terencekam]

Hi all,

I have a 7940 that's displaying an "Error Pass Limit" error on the screen. It receives no dial tone but can browse the corporate directory and the switch works fine. Things like call fwd doesn't work and view missed calls do not display even though they did a few days ago.

I'm using a CAT6 patch cable. It configures and gets its IP fine.

If you like, I can post info about its Rx or Tx packets displayed on its Port Information page.Let me know which one to show and I can get the info for you.

THANKS in advance! I really need to get it back in working condition.

[vmoopeung]

seems like you are hitting a bug CSCee24036.

[Chandramohan Nagarajah]

Increase the maximum number of calls on the line for that phone line and reset and try, it should work.

(Configuration should be under the phone DN)

[ecstillman]

Hi

This is potentially a huge problem because our client requires Call Waiting 'disabled';

therefore, we need a max calls = 1

Is this bug getting worked on?

-Erik

[Rob Huffman]

Hi Erik,

This bug is rated as a severity level 4. Here is the description of a level 4 (not being worked on);

4 - Minor - Things fail under very unusual circumstances, but operation essentially recovers without intervention. Users don't need to install any workarounds, and performance impact is tolerable.

This bug is only found on CCM 4.0(1), is that what you are running? If so,you probably want to upgrade to at least 4.0(2)a (but more likely to 4.1(3)sr3b). Here is a link to the number of resolved caveats between 4.0(1) and 4.0(2) which is a massive list.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/rel_note/402cmrn.htm#wp1723292

Hope this helps!

Rob

Please remember to rate helpful posts....

[ecstillman]

Hi Rob,

We have seen it in 4.1(3)sr3b. I agree it's quite random but my concern was that if we limit the max calls to 1 we are at the highest risk possible of "Exceeding" the limit; however, unlikely.

Thanks for the link!

Erik

[pepito1983]

Hi i have the same problem but with 7912s registered to a callmanager v 4.1(3)sr3a. I changed the maximum allowed calls in the directory number but nothing happened, do you think that Cisco release a service release to solve this problem? I don't know what else to do, any suggestion?

Thanks in advanced,

Pepe