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EX90 TC6.1.0 to Polycom VSX 7000 no Audio

Wayne DeNardi
VIP Alumni
VIP Alumni

We have just loaded TC6.1.0 on to a couple of our EX90s to do some testing.

When we connect (H.323) to one of our Polycom VSX7000 endpoints (running the latest firmware 9.0.6.2-103) we get no audio on our EX90.

Interesting thing is, if we put the EX90 in to Diagnostics Mode (Settings/Diagnostics/On) and do the exact same dial, we do get audio.

Both endpoints are on the same subnet, connected to the same VCS-C.  Downgrading the EX90 back to TC6.0.1 or 5.1.7 resolves the issue as well.

Does anyone else have the same issue, or know of a simple fix?

Wayne

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15 Replies 15

I can confirm that the issue has been solved in the release version of TC6.2.1

Sent from Cisco Technical Support iPad App

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.