01-24-2019 01:41 PM - edited 03-18-2019 02:36 PM
Scenario: User has an MRA IP phone at home logged into Expressway. They come into the office and change their password. Shortly after I start getting RTMT alerts for authentication failures for the user with the Expressway-C IP address as the log in from address. They keep coming every 10 minutes or so until the user is able to put in the new password on the ip phone.
I do not remember this happening when we first deployed expressway in the middle of 2018. I remember the phone would try to login with the cached (old password) and fail, but would not keep trying. However, we have upgraded the expressways since as well as a firmware update on the ip phones.
Any way to keep the ip phone from retrying after failed attempts?
Expressway v. 8.11.2
CUCM 10.5(2) SU3a
IP Phones are 7821 with firmware load sip78xx.12-5-1-16
01-25-2019 04:01 AM
01-25-2019 05:48 AM
Thanks for your suggestion. However, I would prefer to keep the credential setting the way it is so users do not need to enter their password each time the phone powers on. Entering a password into the phone is cumbersome and caching the credentials makes this less of a burden.
What I would like to see is the phone bump out to the authentication screen after a failed attempt and not try to authenticate again until the user manually attempts a login, hopefully after the user updates the password. I could have sworn it worked this way in the past.
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