I also tried using the vcs-interop normalization script, to no avail
Looked at this with my call manager expert and it appears that its the CM that is hanging up the call. from the RTMT it looks like a dns query is failing, and then the SIP timer expires:
|2,100,63,1.3508793^10.52.36.15^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/wait_SdlDnsSrvRecordRsp: Received SdlDnsSrvRecordRsp ReqCode is -1|0,0,0,0.0^*^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/copyRecordRspToRecordReq: Retry SRV query as an 1 query|0,0,0,0.0^*^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/wait_SdlDnsSrvRecordRsp: (DNS A or AAAA query called as SRV query Fail):hostname=uc.supervalu.com
Contact: <sip:511001@uc.supervalu.com;gr=urn:uuid:b716ad28-2312-54db- 825f-4aca99cade58>;isfocus;x-cisco-tip
|2,100,63,1.3508793^10.52.36.15^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/wait_SdlDnsSrvRecordRsp: Received SdlDnsSrvRecordRsp ReqCode is -1|0,0,0,0.0^*^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/copyRecordRspToRecordReq: Retry SRV query as an 1 query|0,0,0,0.0^*^*
11:20:09.377 |//SIP/SIPDns(2,72,1)/wait_SdlDnsSrvRecordRsp: (DNS A or AAAA query called as SRV query Fail):hostname=uc.supervalu.com
not sure where its trying to get uc.supervalu.com as that is a domain not a hostname.
After a couple more hours of troubleshooting he suggested that its from this:
Contact: <sip:511001@uc.supervalu.com;gr=urn:uuid:b716ad28-2312-54db- 825f-4aca99cade58>;isfocus;x-cisco-tip
in the header, which is not received when dialing a jabber client.
