IX 5000 not Completing Bootup Process

[Rob bakshi]

Hi Team,

Recently We have Deployed the IX 5000 in one of client Location.

We are Facing the Issue IX-5000 not completing Bootup Process and Stucked in Complete Bootup Procees step and it not going Beyond After that.

It's Completing Till Peripheral upgrade step.As per documet We can connect the Touch Panel only after once device get complete Booting Process.

Attached is the Image for Reference.Early Response is very Much Appericated.

Regards,

Robin chibber

[Manish Gogna]

Hi Robin,

Please check the "Required First Time Power-On and Software Installation Procedure" section of the following link

http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/first_time_setup/ix5000_first_time_setup.html#79319

If the issue persists you may contact TAC.

Manish

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[Rob bakshi]

Hi Manish,

Thanks for Reverting Back..

That Issue has been Fixed Actually some problem in Network port in Backened side.

Now Touch panle is not Powering ONTouch panel we will connect only once codec will Registered to call Manger or once codec is complete boot up process..As Per Document once Primary  codec S/W Upgraded the only Touch Need to connect.

Existing Software of Codec is 8.0.3 is it need to upgrade with latest one

Rgds,

Robin

[Manish Gogna]

Resetting the Table Switch to Fix Issues with Touch 10 Devices

If your Touch 10 device(s) shows a blank screen, or stays in maintenance mode without initializing, a possible cause could be that the switch in the table did not receive its configuration from the codec, which can cause the Touch 10 device(s) to not receive Power over Ethernet (PoE) from the switch. This condition requires that you reset the switch back to factory defaults and reboot the codec by completing the following steps:

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Step 1 Press and hold the Mode button for 11 seconds.

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Note The Mode button is on the front and underside of the switch, on the same side as the power plug.

The switch LEDs begin blinking after three seconds, and stop blinking seven seconds later. Then, the switch reboots and loses its configuration.

Step 2 Restart the codec by logging into the IX5000 administration GUI and clicking Restart/Reset.

The default IP address for the GUI is 169.254.1.1, and the default username and password is admin/cisco.

If you have already configured your codec, the IP address would be different.

The switch regains its configuration and the Touch 10 devices successfully initialize.