MCU 5320 content issue

[Vinod16]

Dear All,

Whenever I am sharing content during VC while using MCU 5320 then (Selfview + Content) both seen in only 1 pane and content is not coming in Content channel .
IS there any requirement to achieve this.?

if i am making content full screen then other participant not able view Camera of Presenter only they see Presentation screen.

Attaching snap for ur reference.

Thanking you in advance.

[Joe Vallender]

For some reason, your endpoint(s) are not negotiating a content channel and defaulting to sharing the main video channel.

What is your content mode setting in your conference settings or the default content mode in your conference template?

[Joe Vallender]

Noticing from your screen shot, the call is SIP.  From the 5300 Admin Guide:

Note that the transmission of SIP content using BFCP is not supported on encrypted calls in

any content modes. To allow content to be transmitted over SIP calls in a separate channel

from main video, disable encryption on the MCU or on the target endpoint.

[Patrick Sparkman]

To add a little bit more information to Joe's comment, BFCP is supported with encrypted calls if you're running MCU software 4.5(1.45) or later, refer to the MCU Release Notes 4.5(1.45) for more information.

From the attached image, the call appears to not be using encryption, or else it would display in the status column.  However, if you are running anything before the version noted above and you're making encrypted SIP calls, you should upgrade your MCU software.

[Vinod16]

MCU 

Software version

4.5(1.85)

[Vinod16]

Attaching snap.

[Patrick Sparkman]

Content is being sent in the main video channel, this could be simply because the endpoint doesn't support content in a separate video channel or the MCU and conference is configured incorrect.

Can you tell us or provide a screenshot from the following on the MCU:

• Settings > Content page
• Content settings from conference in question.

Also, what are the endpoints being used?

[Vinod16]

Hello patrick,

Thanks for your reply . please find snap.

Endpoints are SX20 and Registered on CUCM.

[Patrick Sparkman]

The content settings on your MCU appears okay.

Because you mention CUCM, did you enable "Allow Presentation Sharing using BFCP" on the SIP security profile you're using for the MCU?

[Vinod16]

yup .

[Vinod16]

Hello Patrick,

We have to make this changes "Allow Presentation Sharing using BFCP" in CUCM Sip Profile & MCU SIP Trunk Both .

Now Issue has been resoleved.

[Acevirgil de Ocampo]

Hello,

I encountered this problem before on our MCU when using SIP calls.

You need to disable the call encryption on the endpoint. When set to "Best Effort" or "On", issue persist. Disable it and try to test.

regards,

Acevirgil

[Vinod16]

I tried this also, But issue still exist.
IS there any license required As when i use H323 then its work well.

Or Is there any setting in SX20 which i have to made ?

[Acevirgil de Ocampo]

Hi,

No license needed. It just a tweaking of configuration. How's your MCU configuration under SIP settings, what is the SIP transport? Did you try to TCP?

regards,

Acevirgil

[Vinod16]

Hello ,

Sip Transport is Already TCP ...
Should i try somthing else ? suggest me any setting which i can try .
Can you share me snap of VC device/ MCU setting if possible.