09-01-2013 10:27 PM - edited 03-18-2019 01:43 AM
After installing the new MX300 CTS system it got powered ON & touch panel was shwoing language page, later it was not downloading the software from Codec, so i restarted the codec from the switch behind the panel. After that touch panel is not turning ON, no any light glowing, no response from it and some times only one led on volume control lids.
Please help to reslove the issue?
Regards,
Mahesh
09-02-2013 06:53 AM
Hi Mahesh,
I think you can try to factory reset your touch device. Try this procedure:
If the touch panel does not work even after the factory reset, I suggest you to go ahead and open a TAC request. TAC team will probably open a RMA to replace the touch device unit.
Additionally, I think you can try to use the touch device in another MX300 endpoint, if you have another, so you can make sure that the problem is really related to the touch device and not to the codec itself.
Regards
Paulo Souza
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09-03-2013 01:40 AM
Actually the touch device is not powering ON at all.
Regards,
Mahesh
09-03-2013 04:28 AM
In this case, can you try to connect the touch device to another MX300? If the touh device doesn't work with another MX300, then you can come to conclusion that your touch device is really faulty.
I suggest to open a TAC request. TAC team will probably replace the faulty touch device via RMA.
Regards
Paulo Souza
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11-19-2013 08:19 PM
Hi, after opening TAC request i received annew touch device. Thanks
But i see some of touch devices hang and not respoinding for couple of times and for fixing this issue as work around i login to web interface and restart the codec.
What could be the reason of this or any bug or any fix available?
11-20-2013 01:02 AM
Hi,
are you using SW >6.2? We have similar problems with the touchpanel and the best firmware to resolve that is 6.1.2.
christian
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11-20-2013 01:24 AM
Nope, we are using TC5.1.6.298375.
11-20-2013 02:30 AM
Never head problems with that SW version. Do you have a Realease Key for TC6, perhaps try a newer software.
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