Problems CEC Mode between Samsung Display and Spark Room Kit

[MarkusBummel]

Dear Community,

we facing a strange behavior with new Samsung TVs we using together with WebEx Roomt Kit and WebEx Room Kit Plus.

When the system is turned on and wake up the Samsung TV over the CEC signal, the TV automatically turns on, but is choosing the TV Input as default signal, showing "No TV Signal is found".

As soon as sharing any content or starting a call, the TV switches the signal over to the HDMI Port connected with the Spark Room Kit.

This is very uncomfortable, especially with "Wake up on Montion" when somebody enter the room and the TV is started with an error message on the screen.

The Problem appears with the new available versions of the CE Firmware and also with the newest available firmware for the TV.

We have the issue with WebEx Room Kit, Webex Room Kit Plus and SX20...

Older Samsung TVs are working fine.

Can anybody help or had similar experience?

Thanks a lot in advanced!

Best Regards,
Markus

[David G.]

You should share the samsung model too so someone might help find methods to change the settings.

On some hospitality models we used (example HG55NF690UF), the tv defaults to a specific input by default when it turns on.  

To set Samsung Hospitality Monitor to HDMI 1 as default on remote control do:

mute > 1 > 1 > 9 > Enter
Power on
Power on source > Enter
Right Arrow to HDMI1
Return
Return
Power down and start up tv again.

There may be some other secret menu for your model. Maybe check the full user manual for clues.

[justin-solyom]

I have experienced the exact same issue the screens we using is the Samsung B series QM65B. Did you manage to resolve the issue?