04-27-2019 07:07 PM
Hello all,
I deployed CUCM v12.0.1.1 with room kit device pack and now I have to register a Webex Room 55 Dual with collaboration endpoint 9.5.1 and select Cisco Spark Room 55 product type with SIP protocol for that requirement. But i have an issue with unknown registration and none ipv4 address. Then, I checked Roomkit 55D status and show ERROR: SIP Registration too.
The device is showing SIP Registration failed.
I have created a local user and associeted it with the device also but still not registered.
StatusFailed: 485 Ambiguous / Device type mismatch
There are some logs to find in status logs
*s SIP Proxy 1 Address: "10.X.X.X"
*s SIP Proxy 1 Status: Active
*s SIP Registration 1 Reason: "485 Ambiguous / Device type mismatch"
*s SIP Registration 1 Status: Failed
*s SIP Registration 1 URI: "user@domain.net"
Best regards,
AST
Solved! Go to Solution.
04-30-2019 05:56 PM
@abioST wrote:
I'm searching the latest device pack release in January
The January one isn't the latest - there is a February version:
https://software.cisco.com/download/home/286313357/type/282074299/release/12.0(1.22033)
Please remember to mark helpful responses and to set your question as answered if appropriate.
04-27-2019 08:21 PM
Hi,
As far as my knowledge is concerned webex board can only be registered with Cisco cloud, you may double check on this.
04-29-2019 02:15 PM
04-28-2019 08:38 PM
04-29-2019 02:19 PM
04-28-2019 10:32 PM
As @Nick Halbert-Lillyman said, after installing a new device pack on CUCM version 11.5(1) or later, you need to make sure you have restarted your Cisco Tomcat service on all nodes, restarted the Cisco TFTP on all servers where the service is running and restarted Cisco CallManager on the Publisher.
Please remember to mark helpful responses and to set your question as answered if appropriate.
04-29-2019 07:44 PM - edited 04-29-2019 07:51 PM
04-30-2019 06:50 AM
Tianjun is correct - this is your problem. The Room 55 Dual is a newer endpoint than the single, and is a different device type - your error clearly indicates that's your problem. You will need to upgrade your device pack and recreate this endpoint (you can't change the device type after you've added the device).
04-30-2019 09:33 AM
04-30-2019 09:24 AM
04-30-2019 05:56 PM
@abioST wrote:
I'm searching the latest device pack release in January
The January one isn't the latest - there is a February version:
https://software.cisco.com/download/home/286313357/type/282074299/release/12.0(1.22033)
Please remember to mark helpful responses and to set your question as answered if appropriate.
05-02-2019 01:26 PM
Thank you for your assistant @Wayne DeNardi. When i checked released notes it was published January 30 and does not indicate the device model cisco webex room 55 dual type.
Also I checked the matrix compatibility, but the last updated was February 5. There's no devices with collaboration endpoint 9.5
I think Cisco has not yet updated its matrix with the latest versions of CE.
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