01-23-2020 10:39 AM
Client needs a replacement for CTS-5K-DISP42 for the IX5000/IX5200. CCW-R does not allow this as a standalone part. I'm not finding a replacement part number anywhere.
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01-23-2020 07:00 PM - edited 01-23-2020 07:05 PM
Its likely that you cant find the parts on CCW as the IX5000 (and its parts) went end of sale on October 25, 2019.
If you have a service contract on it (or take out a new one, as you can still get these until October 24, 2020), then you should be able to get it fixed/replaced through the TAC.
Please remember to mark helpful responses and to set your question as answered if appropriate.
01-23-2020 07:00 PM - edited 01-23-2020 07:05 PM
Its likely that you cant find the parts on CCW as the IX5000 (and its parts) went end of sale on October 25, 2019.
If you have a service contract on it (or take out a new one, as you can still get these until October 24, 2020), then you should be able to get it fixed/replaced through the TAC.
Please remember to mark helpful responses and to set your question as answered if appropriate.
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