SNTC for CTS-SX10NCODEC=

[NetworkNoodles]

Hi All,

I have a codec CTS-SX10NCODEC= which is a spare. Now the ethernet ports have gone faulty and the device is out of warranty. Can I purchase support on this device and get it replaced?

[Nithin Eluvathingal]

Last date to attach contract  was on January 27, 2021.

You cannot renew the Smartnet.

https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/telepresence-sx10-quick-set/eos-eol-notice-c51-742666.html

[Wayne DeNardi]

The SX10 is past its end of sale date, and, if you didn't have a contract on it, you cannot add a new one since 27 January 2021 - see EOL12999 - Ammended.

I'd suggest you consider replacing it with a Webex Room Kit Mini as that is the current model similar device.