Soundbar of cisco touch 10 doesn't work

[Homayoun Baghestani]

Hi,

The devices are registered on CUCM 10.5.

We use a SX20 with Touch10 , it works fine except the Soundbar of Touch10 , it cannot be operated .

What could be the problem ?

Thanks for your support

Homayoun

[Acevirgil de Ocampo · Accepted solution]

What do you mean by soundbar? Is it the volume control button in the Touch 10 device?

Have you tried factory resetting the Touch 10 device?

Refer to the video link below and will guide you how to factory reset the device:

https://www.youtube.com/watch?v=bTGuxht_7Ww

If factory resetting won't solve the issue, contact Cisco TAC if you have active service contract for that device. They would replace the unit if found out hardware issue.

regards,

Acevirgil

[Homayoun Baghestani]

Hi Acevirgil,

thanks for your Support.

Yes i mean the Volume Control .

I will try your answer and let you know .

Best Regards

Homayoun