Spark board-Call service error

[Cisco.Rookie]

Folks

We have a hybrid setup and I have added WebEx board into Control Hub. But for some reason the device is not getting the Call service activated. I am getting the below error 

No Directory Number exists in Cisco Unified CM with this directory URI. In Cisco Unified CM Administration, configure a directory number with this directory URI.

But the DN is added in CUCM and the end user is configured with directory uri

I believe we just need to add only the DN in CUCM. The directory uri Partition is auto configured I assume

please advise

thanks 

[Jonathan Schulenberg]

Here is the chapter of the deployment guide dedicated to this topic: 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_01010.html

[Ratheesh Kumar · Accepted solution]

Hi there

I have seen this behavior. I have done this to fix this

• Delete the DN from CUCM and reconfigure with the directory uri
• Re-register the RD Spark client from Expressway

Let me know how it goes

Hope this Helps

Cheers
Rath!
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[Cisco.Rookie]

Cool! Thanks Rath!

That worked for me