Spark Room Kit Registration Issue

[nitheshkannan]

Touch panel shows "The room device is turned off" and no network detected in VC unit. Port configs are good

Any suggestions

[Anurag Srivastava1]

Hello,

It seems your room kit is not getting the IP?

If you are connecting a laptop on same network port where your spark room kit is connected are you getting IP?
If yes, please connect your laptop on touch 10 Ethernet port and enable DHCP on your laptop and see if spark room kit is giving IP? If it is assigning ip to laptop try accessing the room kit with gateway IP and see if you are able to access it or not?
If you get the access you can probably assign some Static IP and can check whether you are able to ping or not.

Also you can perform a hard factory reset pin hole to see if it helps in restoring the unit.

Thanks

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[nitheshkannan]

@Anurag Srivastava1 When connected laptop the same port, getting IP

Performed factory reset and it's still same

There is no lights on LAN port. Might be a hardware issue?

[Anurag Srivastava1 · Accepted solution]

HI,

Yes if laptop is getting IP and can be ping on same network port and same cable then probably LAN port on unit is faulty.

Please open a case with Cisco to get the RMA .

Thanks

Please rate if helpful and mark as accepted solution if applicable...

[nitheshkannan]

@Anurag Srivastava1  T Sorry for the delay and Thanks for suggestions. Opened Cisco case and initiated RMA

[Wayne DeNardi]

As @Anurag Srivastava1 said, if you are not getting any lights on the device no matter what you connect it to, then it is likely faulty and you should log a job with the Cisco TAC to get it RMA'd.

[Wayne DeNardi]

Make sure you have connected the network cables for the Touch10 and the network conenction to the correct ports as shown in the install guide (https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/room-kit/installation-guide/cisco-webex-room-kit-installation-guide-multilingual.pdf).  If you have the two network connections on the room kit plugged in the wrong way around, then you will get behaviour similar to what you have mentioned.

[nitheshkannan]

@Wayne DeNardi  Connections are done per the document and still same