11-12-2015 01:05 AM - edited 03-18-2019 05:12 AM
Hi all,
we are having issues with our Speakertrack 60 camera as the left one brings up an error message instead of videopicture:
Warning: Camera problem - video is stopped
timestamp: 04Z: Camera Malfunc_ Autoexposure
timestamp: 04Z: Camera Malfunc_ Motor
timestamp: 04Z: Camera Malfunc_ Motor Iris
timestamp: 04Z: Camera Malfunc_ System critical
Camera SW version: HC7.3.3.c84180a, 2015-06-12
What we did already to solve the problem and as posting here the issue, nothing at all helped:
- power cycle camera and speakertrack unit
- camera factory reset
- speakertrack unit factory reset
- exchanged left with right camera, but problem and error warning keeps on left camera. so its obvious its not the camera itself.
- software upgrade to TC7.3.4
the warning dissapear for a time being, but sure latest the next day appears again.
Solved! Go to Solution.
11-20-2015 07:53 AM
Hi,
exchanged Speakertrack unit as well as camera. Now seems to work fine.
Sure we´ll keep an eye on it.
Thanks for help and have a nice weekend.
11-12-2015 07:52 AM
Sounds as if you might have a faulty SpeakerTrack base, since it's obviously not the camera since you swapped them and the issue didn't follow the camera. Did you perform a software upgrade recently, or did this just start happening. Suggest you contact TAC, they can help figure out if it's faulty or if there is a solution that doesn't require a replacement.
11-12-2015 01:16 PM
Michael,
Those error messages are almost always linked to hardware failures on the P60 cameras. Like Patrick mentioned, open a TAC case with a log bundle from the unit and we will get you sorted out.
11-18-2015 01:13 AM
Thanks a lot, and apologize for late reply.
we had opened TAC and wait for process ongoing.
11-18-2015 09:47 AM
Thanks for the update Michael, let us know what TAC says.
11-20-2015 07:53 AM
Hi,
exchanged Speakertrack unit as well as camera. Now seems to work fine.
Sure we´ll keep an eye on it.
Thanks for help and have a nice weekend.
11-24-2015 06:06 AM
update:
Speakertrack Base exchanged, approx 1 day working well
Camera exchanged, approx 1 day working well
now the same message appears for the second (original) camera....
12-21-2015 12:25 AM
Hi, as an update.
after exchanges it seems to work well now.
thanks for all your interest and comments on that.
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