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SX 20 Won't Load

russell.5813
Beginner
Beginner

I have an SX20 codec that, once turned on, sits at a blank screen. At one point, it would display the Cisco logo before going to a black screen, but now it doesn't even load that. The power light is white and continues to spin. The mic gets power, but the camera does not. LAN cable has a good link light but nothing on the data light. I suspect this codec is DOA, but was hoping for second opinions in case there's something I'm overlooking or might try. Thank you.

Edit: I did replace all the cabling, in case it was a physical connectivity issue. No luck.

1 Accepted Solution

Accepted Solutions

I've you've verified all the cables are connected correctly, and even tried different cables, you could try to Factory Reset SX20 Codec.  If that doesn't work, you'll most likely need to contact TAC and they might have some solutions, or simply RMA the unit and send you a replacement.

View solution in original post

2 Replies 2

I've you've verified all the cables are connected correctly, and even tried different cables, you could try to Factory Reset SX20 Codec.  If that doesn't work, you'll most likely need to contact TAC and they might have some solutions, or simply RMA the unit and send you a replacement.