12-04-2012 06:02 AM - edited 03-18-2019 12:14 AM
Hello
I configured a new SX20 and Its registered with CUCM 8.6.2. When i make a vídeo Conference call and i try To add the thirdy member Its not possible?
What could i check?
Regards
Leonardo Santana
Sent from Cisco Technical Support iPhone App
12-04-2012 06:48 AM
Hi Leonardo,
What are you using for the conference calls? Are you using inbuilt MCU on the Sx20 or a conference bridge on the CUCM. You can check that in the following logs:
*s SystemUnit ProductType: "TANDBERG Codec"
*s SystemUnit ProductId: "TANDBERG Profile 52 Dual"
*s SystemUnit ProductPlatform: "C60"
*s SystemUnit Uptime: 165347
*s SystemUnit Software Application: "Endpoint"
*s SystemUnit Software Version: "TC5.1.0.280662"
*s SystemUnit Software Name: "s52000"
*s SystemUnit State MaxNumberOfCalls: 4
*s SystemUnit State MaxNumberOfActiveCalls: 4
*s SystemUnit State NumberOfActiveCalls: 0
Also, you need to check the following configuration:
xConfiguration Conference [1..1] Multipoint Mode:
Please check and let us know.
Hope this helps,
Regards,
Mubashshir Akhtar
12-04-2012 08:00 AM
Hello Mubashshir,
The SX20 is 1+3 correct, total of 4 participants correct?
Why is three?
*s SystemUnit ProductType: "Cisco Codec"
*s SystemUnit ProductId: "Cisco TelePresence SX20"
*s SystemUnit ProductPlatform: "SX20"
*s SystemUnit Uptime: 5482
*s SystemUnit Software Application: "Endpoint"
*s SystemUnit Software Version: "TC5.1.4.295090"
*s SystemUnit Software Name: "s52010"
*s SystemUnit Software ReleaseDate: "2012-08-10"
*s SystemUnit Software MaxVideoCalls: 3
*s SystemUnit Software MaxAudioCalls: 3
*s SystemUnit Software ReleaseKey: "true"
*s SystemUnit Software OptionKeys NaturalPresenter: "true"
*s SystemUnit Software OptionKeys MultiSite: "true"
*s SystemUnit Software OptionKeys PremiumResolution: "true"
*s SystemUnit Software OptionKeys HighDefinition: "false"
*s SystemUnit Software OptionKeys DualDisplay: "true"
*s SystemUnit Hardware Module Identifier: "B0"
*s SystemUnit Hardware Module CompatibilityLevel: "2"
*s SystemUnit Hardware MainBoard Identifier: "101790-6 [B0]"
*s SystemUnit Hardware BootSoftware: "U-Boot 2010.06-14"
*s SystemUnit Hardware MonitoringSoftware: "24"
*s SystemUnit Hardware Monitoring Fan 1 Status: "locked on 2610 rpm"
*s SystemUnit Hardware Temperature: "46.5"
*s SystemUnit State System: Initialized
*s SystemUnit State MaxNumberOfCalls: 3
*s SystemUnit State MaxNumberOfActiveCalls: 3
*s SystemUnit State NumberOfActiveCalls: 0
*s SystemUnit State NumberOfSuspendedCalls: 0
*s SystemUnit State NumberOfInProgressCalls: 0
*s Conference Multipoint Mode: "MultiSite"
Regards
Leonardo Santana
09-09-2014 05:58 AM
Hi Leonardo,
I have the same system and I'm having the same issue. When I try a multi-party call it goes into merging mode and get's stuck there. My calls get dropped. Did you manage to solve it?
12-04-2012 07:27 AM
I wanna use the inbuilt mcu on the SX20
I ll check this parameters
Thanks again!
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