04-21-2015 01:11 PM - edited 03-18-2019 04:22 AM
We are setting up a new SX80 and in the process of seting up H323 it will not regiserter with our VCS Control saying it is inactive. the error on the codec is ERROR: Call Protocol Registration
04-21-2015 04:25 PM
Bit difficult to suggest anything without some more information, i.e. software version on the SX80 and VCS-C, whether or not there is anything between the SX80 and the VCS-C which could block communication.
Would be helpful if you could upload the xconfig and xstatus results as well; just open Putty, expand "Session" in the left pane, select "Logging", check "Printable output", connect to system and run xstatus followed by xconfiguration - you should find a log file called putty.log on your desktop which you can upload here.
/jens
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04-21-2015 05:03 PM
Have you configured at minimum:
See the SX80 User Guide, on pg 76. Or on the web interface under Configuration > H323.
04-22-2015 06:30 AM
We had a H.323 ID: but after adding a E.164 Alias: the unit registered to the VCS control.
Thanks for all the help.
04-22-2015 06:49 PM
Interesting that it didn't register unless you had an E164 number, I know on the older C Series, it didn't matter, unless they change how the registration is with the SX80.
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