Telepresence codec C60, remote camera control problem

[krassteer1985]

Hello guys,

I've a problem with the precision 12х cameras connected the Telepresence C60 codec.

They are connected to each other like cisco recommends in it's manuals (RJ-11- RJ45, Cisco Telepreence PrecisionHD Camera User Guide).

The first camera recieves power from COM port, the second and the third have their own power suply.

What is sad - is that I can't contrlol any of those cameras, they live their own life. I can't turn off the IrSensor at any of them,

when I try to move the 1st camera, the 2nd and the 3rd are move too.

Another problem - I can't control the cameras from WEB interface - Call Controll -> Camera Control, there is a web-joystick witch doesn't work.

Please, help me to resolve the issues.

p.s.:

Cameras - > IrSensor - off

SerialPort -> BaudRate - 38400

LoginRequired - > off

Mode - > on

SystemUnit - > Auto

[Dharmesh Nandoria]

Hi,

First check camera connetivity by commnad xstatus camera . You should get bot camera status as true .

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "50000003"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 SerialNumber: "B1AB05D00072"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 400

*s Camera 1 Position Tilt: 60

*s Camera 1 Position Zoom: 0

*s Camera 1 Position Focus: 4577

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

*s Camera 2 Connected: True

*s Camera 2 HardwareID: "50000001"

*s Camera 2 Manufacturer: "Cisco"

*s Camera 2 Model: "PrecisionHD 1080p 12X"

*s Camera 2 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 2 SerialNumber: "B1AB08B00071"

*s Camera 2 IpAddress: ""

*s Camera 2 MacAddress: ""

*s Camera 2 Position Pan: 400

*s Camera 2 Position Tilt: 60

*s Camera 2 Position Zoom: 0

*s Camera 2 Position Focus: 4576

*s Camera 2 Capabilities Options: "ptzf"

*s Camera 2 Flip: "Off"

If camera status is false then it is moving using it's internal IR which is maytching your problem .

Check cables connected for this setup.

HTH

Kind regards,

Dharmmesh

[krassteer1985]

Hi

Unfortunately, I don't have a physical access to the codec(now it is in another city), now I have only web access.

Thanks for answer, I'll try to do it in next month(

[Oleksandr Yurchenko]

Vladimir Zhirnov написал(а):
when I try to move the 1st camera, the 2nd and the 3rd are move too. 

Hi Vladimir

Also you need correctly setup camera-ID and and associate with right video source.

If the camera ID‟s are the same for 2 or more cameras then all would be controlled at the same time ...

br Oleksandr

[krassteer1985]

Hi Oleksandr

Thanks for answer.

It seems like all is good. The cameras have this own Id and they don't overlap each other.

[Kamila A Silva Oliveira]

Hi there! I'm having the same issue now, regarding the 2nd camera moving together.

Were you able to fix it? how did you do?

[Justin Ferello]

ksilvaol,

The codec is not detecting your cameras.  I would verify the cabling.  If you SSH into the codec and issue xstatus camera, I bet it will show no cameras connected.

You can also check with the remote control, go to system information, should be a cameras section at the bottom left.

Finally, you can also see them in the web GUI.  Click on Configuration and then select peripherals.

Thanks,
Justin

[Kamila A Silva Oliveira]

Thanks a lot justinferello! It was, indeed, the cables! 

Best wishes,

Kamila