TelePresence SX Devices keep losing their NTP Configuration

[Daniel Martins]

Hi Gang,

We have tried several software versions including the recommended - ce 9.2.3 - but every time the NTP configuration gets cleared. This happens on all endpoints from SX10s to SX80s!

We have no clue what is going on and are wondering if anyone else in the community is getting the same?

I see that ce 9.2.4 is now out so I will give that a go!

Thanks,
Daniel

[Jonathan Schulenberg]

Are these registered to CUCM? If so they may be respecting the Date/Time Group - including the apparent lack of NTP Time References defined in it.

[Daniel Martins]

Hi Jonathan,

Thanks for that point! Updating Date and Time Group has solved that for us.

TelePresence devices are now stuck with NTP servers! 

Thanks,

Daniel