Trouble with Jabber user signing in (Jabber for TelePresence)

[Mike Hagans]

Good morning all,

I am hoping someone can help with this. Sorry for the possibly simple issue here. But, I have a user I just built in Cisco TMS and they're unable to sign in. I've tried signing in as them on my own Jabber/Movi client and I still have the issue. I either get wrong domain, username or password -or- registration failure... I have built several of these and there is not much to it but for the possibilities of perhaps something buggy happening I deleed their account and rebuilt it but I have the same issue?? Anyone aware of some sort of dependency somewhere maybe in AD keeping this from happening?? Thanks!!

[Patrick Sparkman]

Can you tell us more about your environment.  What version of TMS, TMSPE, VCS, etc?  Is this a manually created user or imported from AD?

Can you provide logs from the VCS where they tried to sign into Jabber Video (Movi)?

Just a guess, but it could be that you're trying to log into too quickly after the account is created and the VCS hasn't updated it's provisioning database yet.  You can try to update the provisioning information on the VCS yourself, by going to it in TMS > Systems > Navigator and select the VCS, under the Provisioning tab there is a "Check for Updates" button.