10-30-2012 07:09 AM - edited 03-18-2019 12:03 AM
Hello everybody,
we have installed the CUCM 8.5.1-10000 and have added the latest Device Pack.
Now the CUCM knows the TX1310. Everything is configured and looks good, the TX1310 ist registered at the CUCM.
But the Cisco Touch is all the time in the status "Establishing Connection" to the codec.
We are using the latest Telepresence Software 1.9.2!
Has anybody any idea what is wrong?
Thanks a lot!!!
Solved! Go to Solution.
11-02-2012 09:24 AM
Have you tried the factory reset via CLI yet ?
CLI command:
admin: utils system factory reset
If so what are the results ?
Note The TX1310-65 may ship with Release 1.9.0 installed. In that case, you must upgrade to Release 1.9.0.1 at the time of installation.
•CUCM Release 8.5.1
Note If the TX1310-65 is installed at a site that includes TX9x00 systems, Cisco recommends CUCM Release 8.6(2a)SU2 for the TX1310-65.
10-30-2012 10:43 AM
If the Touch panel continues to show the following:
Attempting to connect with system. Please wait a moment"
Touch Panel Stuck in "Establishing Connection"
Please attempt to Factory reset the codec
CLI command:
admin: utils system factory reset
10-30-2012 10:59 AM
Also please be aware that per the Data Sheet for the TX 1310:
http://www.cisco.com/en/US/prod/collateral/ps7060/ps8329/ps8330/ps10340/data_sheet_c78-712079.html
CUCM 8.5.1 is not supported for this platform.
It will have to be 8.5.2 or preferred 8.6.2 or later
11-02-2012 02:53 AM
Why is this not supported? The latest devicepack and the admin guide tells 8.5.X is supported.
But we have done a n upgrade to the latest version. Same problem!!!!
Who has any idea?
11-02-2012 09:24 AM
Have you tried the factory reset via CLI yet ?
CLI command:
admin: utils system factory reset
If so what are the results ?
Note The TX1310-65 may ship with Release 1.9.0 installed. In that case, you must upgrade to Release 1.9.0.1 at the time of installation.
•CUCM Release 8.5.1
Note If the TX1310-65 is installed at a site that includes TX9x00 systems, Cisco recommends CUCM Release 8.6(2a)SU2 for the TX1310-65.
11-05-2012 07:34 AM
Hello Guys,
We are facing the same problem with CTS/TX 1300-47.
The touch pad stay freezed at "Establishing Connection” attempting to connect with the system. Please wait a moment.".
We did factory reset as well as downgrade to 1.8.4 without success.
According to the document "Cisco TelePresence Touch 12 System Alerts and Meeting Messages" this occurs when connection to Unified Infrastructure Manager (UIM) is not established and the recommended action is "Wait for connection before using the system".
Well, we are waiting for hours without success.
Any news?
Thanks a lot...
11-05-2012 11:19 AM
Hi Leonardo.
Please make sure that you have installed the correct COP(for your product), that you have chosen correct software-build in the unit configuration, that you have a supported CUCM version for touch and that you have the current device package installed.
Thanks
//Marius
11-05-2012 11:58 AM
Hi Marius,
Thaks for your reply.
See answers:
Please make sure that you have installed the correct COP(for your product):
COP's installed and tested:
cmterm-CTS.1-8-0-55R-K9.P2.cop
cmterm-CTS.1-8-4-13R-K9.P2.cop
cmterm-CTS.1-9-2-19R-K9.P2.cop
That you have chosen correct software-build in the unit configuration:
Like said before:
CTS.1-8-0-55R-K9.P2
CTS.1-8-4-13R-K9.P2
CTS.1-9-2-19R-K9.P2
Remember that the P2 version is indicated when using the touch 12. If this isn't installed, the touch 12 doesn't boot properly. Stops at mark 5 into boot process.
That you have a supported CUCM version for touch:
According to Cisco touch 12 guide, the release 8.5.1 which we are using is compatible.
That you have the current device package installed:
OK for this.
Thanks a lot,
Best regards,
11-05-2012 02:37 PM
Jens and Leonardo,
Remember that the P2 version is indicated when using the touch 12. If this isn't installed, the touch 12 doesn't boot properly. Stops at mark 5 into boot process.
You are correct for the systems that use the P2 image (e.g. CTS500-32, TX1310-65, TX1310-65, TX9000, TX9200). The main difference once the software install moved to using COP files and the Touch 12 was introduced is the importance to remove the file extension from the filename (.SPA or .sbn) configured for the device profile in CUCM. Some CTS endpoints use the P1 version of software (CTS500, CTS1000, CTS1300, CTS3000, CTS3010, CTS3200, CTS3210) and P1 will be in the firmware/COP filename. Further details about the COP files and Touch 12 are here .
- Paula
11-06-2012 06:35 AM
The issue was solved, with the upgrade to version 1.9.0.1 as first step.
Jens
11-06-2012 12:56 PM
JensLantermann escreveu:
The issue was solved, with the upgrade to version 1.9.0.1 as first step.
Jens
I did the same that Jens related and works for me. This version (1.9.0.1) contains some kind of "magic" .
Thanks Jens and all other guys for assistance.
Best wishes
Leonardo
11-06-2012 01:59 PM
Jens
What code were you running prior to 1.9.0.1 ?
I beleive you stated 1.9.2
Also what CUCM version are you using with CTS 1.9.0.1 ?
Regards
11-07-2012 12:28 AM
The facory version was 1.9.0
1. We have tried it with a direct upgrade to 1.9.2. It works for codec, but fails to the Cisco Touch.
2. Facory Reset (back to 1.9.0)
3. Upgrade to version 1.9.0.1. It works for codec and for the Cisco Touch.
3. Upgrade to version 1.9.2. Now it works for codec and for the Cisco Touch.
This was really a horrible error.
02-23-2013 02:05 AM
Hello everyone!
Almost every installation i have got the same issue.
Now we have 1.9.3 latest version, system got 1.9.0 factory version.
The most of the times we are waiting for CUCM to be ready for us, so i am usually set ctstype to TX9... and do camera alignment and so on.
If i do not connect tuch panel till get upgrade from the CUCM, it will help to avoid issue with touh panel? Or i still need to do factory reset?
02-24-2013 05:07 AM
After factory reset, Touch Panel connected to the system.
We got another error message, Not Registered. Had to reboot CUCM, after that all was working fine.
We are missing directories on touchpanel, any idea how to puch them from CUCM to each system?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide