Upgrade SX20 Failure

[RICHARD MESSINGER]

I have a bunch of SX 20's that I am trying to upgrade from 5.1.x to 6.1.2.  I have the release keys for the units.

When I try to upgrade the software on the unit, here are the steps I have been taking.

go to the Upgrade page and first put in the new release key and reboot.

The I go and select the 6.1.2 pak from my pc and start the upgrade process.

After spinning for a while to upload the file, It may start to expand and then or it may fail right there.

Is there a procedure that uses the xcommands from an ssh sesstion to do the upgrade so that I can see what the problem is?

Which one of the logs will give me a better look at the reason for the failure?

I know the pkg file is OK because I have been able to use it to upgrade some of the endpoints.

Thanks

[Paulo Souza]

What software image are you using?

SX20 uses a different image, is this: s52010tc6_1_2.pkg. Endpoints EX/C/MX use s52000tc6_1_2.pkg.

Regards

Paulo Souza

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[RICHARD MESSINGER]

this was using the s52000tc6_1_2.pkg  that I just downloaded on wednesday.

[Paulo Souza · Accepted solution]

Richard,

For SX20, you should use s52010tc6_1_2.pkg instead s52000tc6_1_2.pkg.

Try the correct image and your upgrade will be sucessfull.

Regards

Paulo Souza

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[RICHARD MESSINGER]

Well nuts.  I looked at all of the other endpoint types and they all used the s52000tc6_1_2.pkg and did not notice the SX20 was slightly different.

Thanks

[Paulo Souza]

Hi,

Thanks for confirming that your doubt has been answered. You are welcome.

You can download SX20 image from this link:

http://software.cisco.com/download/release.html?mdfid=284091229&catid=280789323&softwareid=280886992&release=TC6.1.2-SX&relind=AVAILABLE&rellifecycle=&reltype=latest

Best regards

Paulo Souza

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