Video chat using Jabber Guest in UCCX Enviroment

[Ahmed Abd El-Baky]

Hi Guys

I'm facing a difficulty determining & planning a topology to implement a Video chat/call from a web page  to an Call center agent . Cisco has 2 product in UCCX 10.X :

- Cisco Remote Expert with Video Care 

- Cisco Jabber Guest ( with Expressway) 

Do any one have experience implementing or sizing this solution, Cisco licensing & call flow is not really clear in this issue . Your help is highly appreciated .

Best Regards 

Ahmed Abd El-Baky 

[Manish Gogna]

Hi Ahmed,

The Deployment and config guide for Jabber Guest will answer most of your queries

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_0/icg/JABC_BK_J0FC634A_00_jabberc-installation-and-configuration-guide/JABC_BK_J0FC634A_00_jabberc-installation-and-configuration-guide_chapter_01.html

HTH

Manish

[Ahmed Abd El-Baky]

Hi Manish 

Many thanks for your reply , Yes the Jabber Guest & Expressway configuration is defined in detail in the guide but not the video feature availability & design considerations . If you could provide an answer or a document to that issue it will be really appreciated.

Also The software version (JabberGuest10.5.3.115-New-Install.iso) is not found on Cisco.com , just the update ISO 

Regards

Ahmed 

[Alexander Anoshin]

Hi Ahmed,

you could probably be interested in 3rd party video chat solution that integrates with UCCX/UCCE, please check - http://aurus5.com/richcall