VX Clinical Cart Firmware Update

[robray_sc]

Anybody know the procedure to update the firmware on one of those VX Clinical Carts? I downloaded the bin file and the user guide states to use one of the USB slots on the rear interface, but I cant find anything else on how to apply the firmware file.

[chmcmaho · Accepted solution]

Cisco TelePresence VX Clinical Assistant

WIL-A-001 Firmware Upgrade Instructions

VXD00105.01

June 2012

Instructions

1. Load firmware onto a USB flash drive. (See Configuring USB Flash Drive below.)

2. After the system has powered up and the initialization message is seen

3. Plug the USB flash drive containing the firmware update to USB 1 port.

4. The green LED on the WIL-A interface will begin to flash indicating the firmware upgrade is in progress.

5. The upgrade process takes between 40 & 50 seconds and is complete when the green LED remains solid.

6. Power off the system and then remove the USB flash drive,

7. Power on the system.

8. The new firmware version can be seen on the display as a part of the “Initialization Complete” message, or can be refreshed by pressing and holding the Camera Button for five seconds.

Configuring USB Flash Drive

1. Make a directory on the flash drive * called FLA1AUPG.

2. Copy the 2553.xxx.BIN file into the FLA1AUPG directory.

* - make sure the flash drive file format is FAT

[robray_sc]

I will give this a shot and let you know. Thanks for the info. BTW, where did you find these steps?

[stephen_powell]

So I'm actually trying to update the firmware now, but can't get it to work.  the light will start blinking on the back when I insert the USB key while the Cisco logo is up on the screen, but then it quits blinking and goes off.  From the notes above, it's supposed to stay lit.  Have you actually used those steps successfully? 

Thanks for sending that over by the way

[chmcmaho]

Hi robray_sc, hopefully the information I just posted will help.

      

[robray_sc]

Thanks for the info. Those instructions worked like a charm