01-05-2018 09:13 AM - edited 03-18-2019 01:44 PM
Update: besides the issue described below. User also reported that it takes about 15-sec to hear the ring tone after dialing the new extension on another phone on different DP. It seems like UCM has issue lookup the new extension... Suggestions?
Typically what happens is:
Now we added some extensions and this flow seems is broken:
or Internal extension
We did not create voice mail for the extension 2110 though if that matters? Inter-extension calls work just fine.
Suggestions?
01-06-2018 02:22 PM
To transfer to an extension you have to have access to call that extension. Verify the phone can call the extension directly. If not check your CSS and update as need. Also, verify you have no overlapping patterns. I typically use the dialed number analyzer for this. https://<address of publisher>/dna
01-06-2018 04:41 PM
01-07-2018 01:36 PM
On the line configuration for the receptionist phone if is set to "1" you cannot transfer or even begin to type the number in. Likewise if a call is on hold and they take a call and attempt to transfer while that first call is on hold that become a 3rd call if your limit is "2". Double check that setting as well...
01-07-2018 02:32 PM
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